Job Description

International payments and foreign currency exchange are a core part of ING’s value proposition, servicing both private Individuals and Business Banking. In a fast‑moving global environment, competitors and fintech entrants have accelerated the development of strong, integrated international offerings.

To capture this opportunity, ING is building a future‑ready, scalable True International Payments (TIP) and foreign currency (FX) strategy, aimed to deliver a seamless and customer‑centric international experience.

Realising this ambition requires moving beyond a fragmented, product‑led setup toward end‑to‑end ownership of the international customer journey. As the Product Lead (PL) you are end-to-end responsible for the international payments and FX vision, strategy and delivery, working across domains to align stakeholders and priorities. Objective is to improve customer experience and drive sustainable growth and long-term retention. The PL defines the potential business value, describes how to realize that value and executes.

You do this by steering squads who work on the product by providing them with a strategic direction, defining the product roadmap and by managing stakeholders around the product. Customer Journey Experts who work in the squads report hierarchically to you, which means it is your job to empower them to thrive and perform at their best and coach them on the job.

Your team

The team consists of 2 squads. The 5 Customer Journey Experts (CJEs) of these squads report hierarchically to the Product Lead. Your role is based in Amsterdam, and you will report to the Product Area Lead Payments Products

Your role

As a Product Lead, you:

• Own a product (end-to-end), which means you are accountable for the product vision, including functionality, technology, user experience design and commercial vision and for the reliability of the product, including risk
• Take collective ownership of the product, including engineering and architecture aspects
• Perform analyses to stay on top of market trends, to ensure product’s competitive position
• Manage and continuously refine delivery roadmap of the product and prioritise the product backlog
• Focus on delivery through collaboration, ability to bring people together to work towards the same purpose, this also includes other stakeholders from outside the product.
• Take responsibility, steer strategy and realisations based on facts and data, and display managerial courage to question and make decisions.
• Ensure adherence to Process Control Standards
• Build the craftmanship of the employees in the team
• Ensure compliancy with relevant regulation and internal/external requirements
• Are the hierarchical manager of a team of Customer Journey Experts, working in multiple squads organized around your product

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• You have extensive experience within international payments and the FX market specifically. Fintech background is a plus
• You have an in-depth view on the international payments market, competition and trends that are taking place
• You have background and knowledge of FX product suite including derivatives.
• You have commercial experience and a proven track record in improving customers experience and realizing value
• You are a standard-bearer of the Orange Code and have extensive experience as a people manager that helps the team to get the most out of themselves
• You have a ‘can do’ mentality, are proactive, resourceful, and willing to go the extra mile
• You have a proven track record in stakeholder management in a complex environment
• You are fluent in English and Dutch both spoken and written

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities

About ING

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING.

Ready to help clients move, exchange, and manage money globally with confidence? Join us and apply today.