Job Description

Product & Innovation Manager

Department: Platform Development

Employment Type: Permanent - Full Time

Location: Shanghai

Reporting To: Christoph Coucke

Our Product & Innovation Manager serves as a China-market expert to bridge between local China stakeholders and the Platform team, owning product leadership during development and launch/scale new capabilities through structured adoption.

Key Responsibilities

• Lead end-to-end discovery to define the minimal lovable solution: map current workflows and user journeys, identify the job-to-be-done, gather local market/consumer insights, and align stakeholders and technical experts on the core problem to solve.
• Convert insights into an actionable, outcome-driven plan: develop solution options with cost/benefit, impact and risk trade-offs; translate the chosen approach into prioritized features/backlog items, low-fidelity designs/estimates, and clear success measures (OKRs).
• Own day-to-day product leadership during development: act as the main point of contact for engineers and suppliers, break solutions into smaller, prioritized backlog items, keep development teams aligned on the “why,” control scope/budget, and continuously improve ways of working through retros and review moments.
• Ensure quality, learning, and measurable impact: validate developed functionality, run pilots/experiments to capture learnings, co-create with clients and domain experts.
• Launch and scale new capabilities through structured adoption: coordinate early-adopter programs, capture and act on local user feedback, deliver role-based training, and lead clear release communications across relevant stakeholder groups.
• Embed solutions into operations and track impact: blueprint updated workflows and process changes, and monitor success against defined Objectives and Key Results (OKRs) to drive continuous improvement.
• Drive sustained adoption and impact by providing second-line support, leading internal enablement programs, resolving stakeholder issues through corrective actions and lessons learned, and building local & global stakeholder relationships to continuously improve initiatives and inform future roadmap proposals.

China-market expert

• Own China-market product requirements end-to-end: gather needs from local consultants, project teams, specialists, and clients; translate into clear user stories, acceptance criteria, and a prioritized backlog aligned with the global roadmap.
• Serve as the primary interface between local China stakeholders and the Platform team (i.e. support, product management, engineering & testing colleagues), supporting teams ensuring fast decisions, accurate context, and timely delivery. Where required, help identifying & managing local third-party suppliers that support us in effectively building solutions for the prioritized initiatives on the platform roadmap.
• Drive compliance-by-design for China: translate China-specific regulatory, data privacy, and data residency constraints into actionable product and process requirements, and ensure they are implemented and documented.
• Coordinate and contribute to China-specific testing and release readiness: plan and run region-specific testing and validation, verify behavior under China infrastructure constraints, and sign off on China readiness before releases.
• Manage China subscriptions, accounts, and billing models with finance/commercial teams: configure accounts and entitlements, ensure billing logic works for China use cases, and act as local owner for issues requiring Chinese IDs or local credentials.
• Act as hands on escalation point for APAC and China-related incidents: triage, coordinate root cause analysis, drive corrective actions, and communicate status and prevention measures to local stakeholders.

Skills, Knowledge & Expertise

• 5+ years in product management and innovation roles in technology-driven and/or research-enabled environments.
• Strong China market fluency for digital products, including local ecosystem constraints and integration realities (e.g. WeChat).
• Proven ability to own China-specific requirements within a global, distributed platform team and balance local urgency with global consistency.
• Solid technical and product delivery skills: discovery, prioritization, backlog management, release readiness, testing coordination, and quality practices.
• Hands-on escalation and stakeholder management experience; calm, structured incident leadership and clear cross-cultural communication.
• Experience with subscriptions/accounts/billing operations (or strong aptitude) and working effectively with finance/commercial stakeholders.
• Analytical, pragmatic, outcome-driven mindset; independent operator who collaborates effectively across functions and time zones.
• Proficient in English and Chinese, both written and spoken.