Job Description

Your Opportunity at Arc'teryx

As we grow across Europe, we’re looking for people who lead with curiosity, learn by doing and want a long-term path in retail. At Arc’teryx we believe there’s always a better way and that guides how we develop our teams, and our “Leave It Better” spirit shapes the way we work.

Our Product Guides grow through hands-on learning, steady coaching and opportunities across stores, regions and teams.

We’re looking for a passionate Product Guide (all genders) to join our team at our Store in Covent Garden. You’re the face of our brand - bringing energy, expertise, and unforgettable experiences to every guest. You live for the outdoors, love our products, and share that passion authentically. You grow with us, lift others up, and help shape a community that thrives on connection, nature, and bold ideas.

As an Arc’teryx Product Guide, here’s what you’d be doing:

• Create Meaningful Guest Experiences You bring energy and expertise to every interaction - sharing product knowledge, solving problems, and helping guests find gear that fits their needs and passions.
• Live the Brand, Inside and Out: As a true Arc'teryx ambassador, you represent our values both in-store and in the community. You stay curious, keep learning, and inspire others to connect with nature.
• Grow and Collaborate: You develop your skills with the support of your team, contribute to brand initiatives, and help elevate the store experience through feedback and collaboration.
• Keep the Store Running Smoothly: From processing transactions and handling guest expectations to unpacking inventory and supporting daily tasks—you help make sure everything flows.

Life in Our Stores
You’ll be part of a team that enjoys spending time outdoors together, shares product knowledge, builds strong guest relationships, and takes pride in the details. The work is hands-on, thoughtful and rooted in connection to the outdoors and community.

Are you our next Product Guide?

• Guest-Centric Mindset A passion for delivering exceptional guest experiences and fostering brand loyalty through service, storytelling, and community engagement.
• Own Your Impact: You take responsibility, stay self-motivated, and love solving problems. You seek smart solutions, even when they’re not the easiest.
• Disruptive Evolution: You challenge the status quo, inspire new ideas, and embrace continuous improvement - for yourself and those around you.
• Language Skills Fluency in both the local language (e.g., German) and English is essential.
• Flexibility Willingness to work key retail periods (e.g., Black Friday and holiday season) and ability to lift up to 30 lbs as needed.

Hours: Part Time – 10-30 hours per week (2-4 days a week)
Compensation: Hourly
Growth At Arc’teryx: Growth happens through practice, feedback and the support of a wider community at Arc’teryx. As we open more stores across the region, new opportunities continue to emerge for teammates who want to build their skills and take on greater responsibility.
What We Value In Our Teams: Our stores bring together teammates from a range of cultures, languages and backgrounds, and this mix shapes how we learn from one another and how we serve our guests. How We Hire: We keep our hiring process straightforward and thoughtful, and we review each application with care and will reach out if your experience aligns with what we’re looking for.
Perks & Benefits:
LIVE IT: Time and space to connect with nature and pursue a purposeful life Scheduling Support: Predictable scheduling/ rota planning that supports team balance Arc' Adventure: An employee recognition program offering outdoor experiences Growth & Learning: Access to leadership training, skill-building workshops and career development programs Wellbeing Resources: Support programs that promote physical, mental and financial wellbeing Gear Access: Generous employee purchase program + industry pro deals Care & Repair: Access to product care guidance and repair services align with our ReBIRD commitment
*Benefits may vary by role and location