It’s all about people
We put people at the centre of everything we do. Being curious about what the people around us need and want is key to creating safe, personalised and sustainable mobility solutions. If you believe in the power of people and share our respect for human-centric innovation, you'll thrive at Volvo Cars. We are people who care about other people. With us, you’ll be surrounded by brilliant, curious colleagues all committed to making a difference.
Volvo Car Norway AS is looking for a Technical Product Expert to join the Customer Service Operations team. In this role, you will act as a key interface between Volvo Car Norway, Volvo Car Corporation, and our retailer network, helping to resolve technical issues, improve quality, and support strong aftersales performance across the market.
As Product Follow Up Specialist, you will proactively identify, track, and escalate technical issues using relevant systems and work closely with central product engineers and other stakeholders to build and follow up on cases. You will support technical issue resolution, contribute to field actions and new car launches, analyse warranty trends and claim patterns, and ensure that technical and service information is effectively distributed to retailers.
You will also act as Volvo Car Norway’s technical expert in matters requiring specialist knowledge, collaborate with dealers and external partners on technical enquiries, and communicate proactively with technicians when needed. Your work will play an important part in improving product quality, shortening resolution times, and strengthening support to the retailer network.
We believe you have a strong technical background within the automotive industry and a genuine interest in electronics, software, and electric vehicles. You are analytical, structured, and confident working with multiple stakeholders across different organisational levels. You combine technical depth with strong communication and collaboration skills and enjoy working both independently and as part of a wider network.
Qualifications:
• Bachelor’s degree or technical college engineering background in Automotive Technology, Business Administration, or a related field
• Minimum 3–5 years of experience as a technician for Volvo, other premium cars, or in technical support within an importer or OEM environment
• Extensive experience may compensate for less formal education
• Strong technical expertise, particularly within electronics, software, and electric vehicles
• Extensive understanding of automotive systems, warranty policies, and dealer operations
• Excellent analytical, organisational, and communication skills
• Proficiency in OEM systems and Microsoft Office programs
• Experience with dealer management systems (DMS) is considered an advantage
• Knowledge of local regulatory requirements related to the automotive business is beneficial
• Fluency in Norwegian and English
Volvo Cars. For Life.
For nearly a century, Volvo Cars has empowered people to move freely in a personal, sustainable and safe way. Today, we are driving bold advancements in electrification, sustainability and automotive safety. To realise our ambitious vision, we are seeking innovative minds who are ready to tackle the challenges of tomorrow – today.
In our company, we believe extraordinary things are achieved by ordinary people with the drive to make a difference.
Ready to take the next step?
Submit your CV in English and tell us why you’re the ideal candidate for a new role at Volvo Cars. Applications must be received no later than the 1st of August 2026. Due to the summer period, please note that we will reach out to you after the expiration of the application period. We are prioritising direct applications to ensure a fair and efficient application process.
For questions regarding the recruitment process, please contact Recruiter Lotta Ericsson at lotta.ericsson@volvocars.com. For specific questions about the position, please reach out to Hiring Manager Mats Hauge Günther at MATS.HAUGE.GUNTHER@VOLVOCARS.COM.
As part of the recruitment process, the final candidates might undergo a background check.
We welcome your application!
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.
