Job Description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

The Product Expert provides subject‑matter expertise across administration offerings within Group Retirement Solutions, with a strong focus on standalone administration and outsourced administration services. The role ensures that services are delivered in line with contracted service level agreements (SLAs), that members and employers receive value for money, and that Trustees are effectively supported in fulfilling their governance responsibilities and that product collateral is maintained at the highest level.

The role supports the Senior Proposition Manager and is primarily accountable for product expertise, oversight and enablement across non‑Sponsored and outsourced administration propositions

Key Result Areas:

Administration Product Expertise

• Act as a product expert on all standalone and outsourced administration offerings within Group Retirement Solutions.

• Understand and articulate administration propositions, service models, value drivers and limitations across different offerings.

• Support the evolution and positioning of administration services as products in their own right.

Service Provider Performance and SLA Oversight

• Measure and monitor service provider performance against agreed service level agreements (SLAs)

• Analyse service metrics, service exceptions and trends to identify risks, improvement opportunities and systemic issues.

• Provide structured reporting and insights on service delivery outcomes to internal stakeholders and governance forums.

Value for Money and Member Outcomes

• Assess whether members and employers are receiving value for money across administration and service offerings.

• Support analysis linking service delivery, cost, service quality and member experience.

• Contribute insights to product and commercial discussions to improve outcomes across Group Retirement Solutions.

Trustee and Governance Support

• Provide technical and operational product support to Trustees and governance structures across the various funds.

• Assist with preparation of Trustee reports, service performance packs and responses to governance‑related queries.

• Support consistent and defensible messaging on administration services in Trustee and Principal Officer engagements.

Stakeholder Engagement and Communication

• Communicate effectively with stakeholders at multiple levels, including Trustees, senior management, operations teams and service providers.

• Translate technical administration and service information into clear, practical and audience‑appropriate insights

• Act as a coordination point between Product, Operations, Distribution and service providers on administration‑related matters.

Support to Proposition Management

• Support the Senior Proposition Manager on selected SuperFund initiatives where required.

• Take primary responsibility for product expertise and enablement relating to standalone and outsourced administration propositions

• Contribute to the development of product materials, internal enablement content and service models.

Qualifications, Skills, Experience required:

• Relevant degree or professional qualification in finance, business, actuarial science, operations or a related discipline.

• Proven experience in retirement fund administration, employee benefits, or financial services operations.

• Practical exposure to service level agreements, governance structures and trustee engagement is advantageous.

• Strong understanding of retirement fund administration and outsourced service models.

• Ability to interpret and analyse service metrics, operational data and SLA performance.

• Strong communication skills, with the ability to engage effectively across operational, management and governance audiences.

• High attention to detail combined with the ability to synthesize insights for decision‑making.

Skills

Action Planning, Adaptive Thinking, Analytical Models, Analytical Thinking, Business Requirements Analysis, Client Needs Analysis, Current State Assessment, Customer-Focused, Data Compilation, Developing Creative Solutions, Evaluating Information, Futures Thinking, Gap Analysis, Governance, Planning, Presenting Solutions, Probing Questions, Problem Solving, Project Resource Management, Stakeholder Management

Competencies

Action OrientedBusiness InsightCultivates InnovationDrives EngagementDrives ResultsEnsures AccountabilityManages AmbiguityManages Complexity

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

25 May 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!