Roles and responsibilities
Troubleshoot and replicate issues related to the product and resolve them.
Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
Attention to detail while trying to figure out the issues and while collaborating with the internal teams.
Have thorough knowledge of the product while continuously working towards the product’s improvement.
Achieve the KPI’S and objectives in the cadence set by the team.
Learn and develop problem solving skill sets for product improvement.
Flexible and receptive to change for continuous product transformation.
Must have
Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)
Technical aptitude to troubleshoot application issues.
Passion towards amazing customer experience.
Good interpersonal skills.
Flexible to work 24/7.
Good documentation skills to keep track of issues and tickets.
Good knowledge on common apps and technologies in a professional environment.
Should be willing to work from office once a week.
Workspace requirements
Private workroom with the ambience to handle calls.
Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
Power backup (if you have frequent power cut issues).
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!
FULL Creative is a Portland-based product company with offices in India (Chennai), Canada (Toronto) and the United Kingdom (Edinburgh). In the US, UK and Canada, we go by the name AnywhereWorks. We are on a mission, to create a world that empowers people to work Anywhere. FULL Creative brings together engineers, artists, analysts, product experts, account managers, sales executives, and marketers to build a future where “Work is what you do, not where you do it”.
We are a community with big ideas and bigger dreams. We strive to disrupt the new normal with effortless solutions. Solutions that encourage collaboration, redefine learning or help businesses connect with customers better. If you're looking for an ecosystem that nurtures talent and creativity, you could be our architect of change. Our teams are housed in Chennai and oversee operations from the Ascendas IT Park in Taramani.
