📍 Location: Athens, GR 🏢 Weekly office requirement: Hybrid – 1 day/week 💼 Employment type: Permanent, employee, full-time 🪜 Seniority level: Mid 🌐 Language: All stages of the recruitment process will be conducted in English
At GWI we're always looking for extraordinary people who thrive on making an extraordinary impact. Right now we're looking for a Product Experience Executive to play a key role in our Product team in Athens If that's you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary.
As our Product Experience Executive, you'll be a frontline representative of the product, delivering a seamless support experience for the clients and internal stakeholders who rely on our data, platforms and API products.
A few things you'll be responsible for:
👉 Handle incoming queries across live chat and ticketing, troubleshoot issues, manage user administration, and escalate more complex cases when needed.
👉 Combine strong technical product knowledge with clear communication to resolve issues efficiently and maintain a high standard of support.
👉 Help build and maintain Help Center content, enhance in-platform guidance like tooltips, and contribute to AI-driven support initiatives that let users find answers independently.
👉 Surface recurring issues and insights from support interactions, helping shape product improvements and a smoother user journey — working closely with Product, Research, Technology and Product Marketing.
It's also fun; shaking things up is what working for GWI is all about. You'll need to be flexible, comfortable with continuous change, and working in a high-tempo environment.
You'll need to be able to demonstrate the core skills this role requires. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. Here's what the team will be looking for in you:
👉 Hands-on experience with APIs, data integrations and SaaS platforms.
👉 Sharp problem-solving instincts — you diagnose and resolve issues fast across chat and ticketing, minimising disruption for clients.
👉 Full ownership mindset: you see queries through end-to-end, escalate when needed, and make sure nothing falls through the cracks.
👉 An analytical eye for patterns — spotting recurring issues and translating them into fixes stakeholders can act on.
👉 Meticulous attention to detail, especially around user setup, permissions and access.
👉 Clear communicator who can turn technical concepts into simple, actionable guidance for any audience.
👉 Comfortable partnering across Product, Technology, Research and Product Marketing teams.
👉 A customer-first mindset, with familiarity with survey-derived market research data and tools like crosstabs a strong plus.
Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, and they're a big part of what we're looking for in you.
At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes:
Diversity is fundamental to who we are—as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to build a workforce as diverse and inclusive as the insights we deliver.
As a Disability Confident employer, we welcome applications from disabled candidates and are committed to making adjustments throughout the hiring process—whether that's extra time, materials in advance or a different format, breaks, an adjusted interview format, assistive tools, or flexible scheduling. We're happy to discuss whatever would work best for you.
We actively encourage applications from underrepresented and marginalised communities.
At GWI, you'll find a place to contribute meaningfully, grow professionally, and belong fully.
#li-hybrid
#LI-NIKOSSS1
The next evolution of AI is humanized data. And who’s got that data? We have.
For well over a decade GWI has provided real-world, human-sourced data to power business decisions in some of the world’s biggest companies. Today we’re using that same human data to revolutionize tomorrow’s AI systems.
It’s a future where real data, gathered from real people, creates real understanding. It means GWI will be at the forefront of shaping how the next generation of AI models understand and interact with the world.
Given the future of AI, the size of this opportunity is simply staggering. If you’d like to be part of it, we’re on the lookout for out-of-the-box thinkers to help us do more great things.
