The Product Director, Programmable Voice is
responsible for defining, building and scaling
Proximus Global’s L4 Programmable Voice solution: an abstracted,
ready-to-consume application layer built on BICS Cloud Communications carrier
voice assets, Konera Network APIs and Telesign identity and
fraud signals.
The role targets the global SMB, mid-market and voice-AI
startup segments and enterprises — customers
typically in the €10–100k ARR range — who want the capabilities large API
platforms offer but cannot justify building and operating lower-level voice
products themselves. It closes a structural gap in the portfolio: today
Proximus Global has no SMB voice offering in any market, while
external CPaaS players capture the higher-margin application layer on
top of our own wholesale assets.
This role owns the end-to-end product journey — from
proposition definition through market launch and international scaling —
leading a team of product managers and working cross-functionally across
BICS, Konera and Telesign. The successful candidate will build
the partner ecosystem and commercial model that position Proximus Global as a
trusted, AI-ready challenger to Twilio, Bandwidth and Vonage in selected use
cases and priority regions.

Key Responsibilities

Team Leadership

• Lead, mentor and
  develop a team of product managers across discovery, launch and scale-up
  stages
• Balance
  strategic guidance with hands-on support to bring a greenfield product to
  market at the pace of the category
• Build
  a product culture rooted in accountability, customer
  evidence, speed and AI-assisted ways of working

Strategy & Vision

• Own
  and evolve the Programmable Voice strategy, positioning the offering as
  the trusted L4 challenger to established global API platforms in
  selected use cases and priority regions
• Maintain
  a clear, phased roadmap: near term — number masking, branded
  calling and the AI voice agent on a programmable call-control engine,
  real-time media streaming and self-serve distribution; mid term —
  transcription, translation and language handling, notifications, flash
  calling, voicemail, recording, AI-capable IVR, CRM/workflow connectors and
  agentic exposure; long term — voice embedded natively into major LLM
  runtimes and agent frameworks
• Enforce
  scope discipline against the agreed exclusions: no direct large-enterprise
  motion (retained by BICS Cloud Communications), no race to the
  cheapest per-minute pipe, no in-house foundation voice models, and one
  global product with regional adapters rather than parallel codebases
• Identify market
  opportunities, customer needs and competitive positioning across Europe,
  North America, MEA, LATAM and Asia-Pacific

Product & Project Management

• Own
  the full product lifecycle, from ideation through launch to scaling, on a
  global footprint from day one
• Define
  and execute product plans, timelines and budgets, and steer
  build-versus-buy and platform architecture decisions for the greenfield
  OSS/BSS stack
• Ensure timely delivery
  within scope and quality expectations, including clean integration into
  BICS Cloud Communications, Konera and Telesign

Commercial & Monetisation

• Define
  and own the usage-based commercial model — per minute for voice and the AI
  voice agent, per number for DID, per verified call for branded calling —
  packaged into SMB-friendly plans with sensible add-ons rather than
  enterprise-only custom pricing
• Build
  and defend the business case against a serviceable market of roughly
  $3.4B in 2026 growing to $6.2B by 2030, and against agreed run-rate
  ambitions
• Manage
  internal transfer pricing with
  BICS, Konera and Telesign on an arm’s-length basis
  within the agreed group envelope
• Evolve
  pricing over time from pure per-minute charging toward bundled platform
  and subscription models

Go-to-Market & Distribution

• Own
  a self-serve, product-led motion: portal and dashboard, SDK and ADK,
  enabling an SMB anywhere in the world to operate the product
  without a dedicated implementation programme
• Sequence
  commercial launch by region — Europe and North America first, with Latin
  America, the Middle East and Asia-Pacific following as regulatory and
  identity-signal models mature
• Recruit
  lead customers and design partners among voice-AI startups, including the
  Y Combinator conversational-AI cohort, and position the platform
  explicitly around their needs
• Ensure
  the proposition remains uniform globally: the same product, the
  same SDK, the same trust signals, wherever the customer operates

Ecosystem & Partnerships

• Build
  and manage the partner ecosystem: Cognigy for conversational-AI
  orchestration, ElevenLabs for natural agent voice, Hiya and
  regional attestation partners (including STIR/SHAKEN in North America) for
  branded calling, and Telesign for fraud and identity
  scoring
• Engage
  major LLM providers and agent-framework owners early to shape the voice
  APIs, media streaming, identity signals, routing features and
  compliance support that AI-agent developers need
• Preserve
  strategic optionality — avoid deep dependence on any
  single hyperscaler voice stack and avoid exclusive lock-in to
  any one AI vendor

Cross-functional Collaboration

• Drive
  alignment with BICS Cloud Communications on SIP trunking, numbering
  and branded calling, maximising reuse of existing capability and
  avoiding duplicate development
• Partner
  with Konera on network identity, verified caller, reachability
  and network trust signals exposed through the Programmable Voice
  layer
• Collaborate
  closely with CTO and Engineering teams (API/SDK engineers, network
  architects, DevOps) and with GTM, Marketing, Legal and Finance to ensure
  seamless execution and clear expectation setting

Stakeholder Engagement

• Build
  strong relationships with internal stakeholders across Proximus Global
  entities and with external partners, customers and
  regulators
• Act
  as a key point of contact for strategic collaborations and ecosystem
  development
• Represent
  Programmable Voice in executive forums and ensure alignment with Proximus
  Global Vision 2030 and the wider portfolio strategy

Innovation & Technology Leadership

• Stay
  ahead of category trends: branded calling as a network-level trust layer,
  the shift from agent assist to fully agentic voice, the
  intensifying latency race, and the buyer shift from pipes to
  outcomes
• Embed
  AI into both the product offering and day-to-day product management and
  delivery practice, including AI-assisted development and modern
  API-gateway tooling
• Explore
  adjacent, carrier-unique capabilities such as voice analytics, number and
  line intelligence, and the broader interpretation of voice as a trust
  signal

Performance Management

• Define
  and track KPIs across activation, time-to-first-call, self-serve
  conversion, ARR per customer, usage, margin, retention and team
  performance
• Monitor
  performance of products and initiatives
  and identify opportunities for optimisation
• Report
  progress, risks and trade-offs transparently to leadership

Risk & Compliance Ownership

• Manage
  the principal delivery risks: resourcing a credible global L4 build,
  keeping pace with AI-assisted development models, and the operational
  readiness of underlying onboarding and provisioning processes
• Confirm
  and track country-level regulatory and compliance requirements for AI
  voice, call recording, consent and any voice analytics or biometric use
  cases, and reflect them in launch sequencing,
  partner selection and go-to-market readiness

Resource Management

• Manage
  budget, staffing and technology resources effectively
• Ensure
  teams are equipped with the tools, processes and support needed to
  succeed

Essential Requirements

• Bachelor’s
  degree in Computer Science, Engineering, Business or a related
  field (master’s
  degree preferred)
• Proven
  product leadership experience in CPaaS, UCaaS/CCaaS, voice or
  API platform businesses, ideally within telecommunications
• Track
  record of taking products from zero to one in innovation, incubation
  or greenfield environments, and scaling them internationally
• Experience
  with self-serve, product-led and SDK-led distribution models aimed at
  SMB, startup and developer buyers
• Strong
  background in API strategy,
  packaging, pricing and monetisation
• Strong
  leadership and team development capabilities, excellent strategic thinking
  paired with hands-on execution
• Commercial
  acumen, including pricing design, business case construction and
  margin management
• Strong
  communication and interpersonal skills, including with external
  partners, regulators and startup founders
• Solid
  understanding of the voice stack: PSTN and SIP trunking, DID
  numbering, call control, real-time media streaming and
  interconnect fundamentals
• Familiarity
  with branded calling and caller authentication frameworks, including
  STIR/SHAKEN and regional attestation models
• Deep
  understanding of telco APIs (e.g. identity, fraud
  prevention, QoD/network slicing, carrier billing)
• Working
  knowledge of the conversational and agentic AI landscape, including voice
  agents, orchestration platforms and LLM runtimes
• Awareness
  of the competitive field, including Twilio, Bandwidth,
  Vonage, Telnyx, Infobip and Sinch
• Familiarity
  with industry standards, platforms and best practices

We are offering

• Good
  compensation - Competitive € salary plus benefits package.
• Development
  opportunities.
• Challenging
  but also a friendly working environment.
• And
  much, much more...

About Proximus Global

Proximus Global, combining the strengths of Telesign, BICS,
and Route Mobile, is transforming the future of communications and digital
identity. Together, our solutions fuel innovation across the world’s largest
companies and emerging brands. Our unrivalled global reach empowers businesses
to create engaging experiences with built-in fraud protection across the entire
customer lifecycle.
Our comprehensive suite of solutions – from our super
network for voice, messaging, and data, to 5G and IoT; and from verification
and intelligence to CPaaS for personalised omnichannel engagement – enables
businesses and communities to thrive. Reaching over 5 billion subscribers,
securing more than 180 billion transactions annually, and connecting 1,000+
destinations, we honour our commitment to connect, protect and engage everyone,
everywhere.