The Trust and Security: Data, Decision & AI/ML organization is responsible for the data infrastructure, decisioning intelligence, and machine learning capabilities that power fraud detection and trust decisions across every Chase channel, product, and customer interaction. The Platform Adoption & Enablement team ensures that the platforms we build are actually used — and that the legacy systems they replace are retired safely and on schedule.
Owns product performance and is accountable for investing in enhancements to achieve business objectives
Experience driving change within organizations and managing stakeholders across multiple functions
Demonstrated track record of defining and executing platform adoption strategies, including golden paths, feature catalogs, consumer onboarding programs, and self-serve documentation
Experience leading or contributing to large-scale platform migrations, including defining parity criteria, managing consumer cutovers, and producing evidence packages for audit or regulatory review
Strong analytical skills with experience measuring and reporting on adoption health metrics: NPS, time-to-first-use, onboarding velocity, and feature utilization
Excellent stakeholder management and communication skills — proven ability to translate complex platform capabilities into clear consumer value propositions for both technical and non-technical audiences
Experience working in a large, matrixed financial services organization with multiple cross-functional stakeholders including Risk, Compliance, Legal, and Engineering
Proven ability to manage and develop cross-functional product teams
Bachelor's degree
Experience enabling adoption of data platforms, ML platforms, or fraud and risk decisioning systems at a major financial institution or high-scale technology company
Familiarity with data product catalog tools and platform discoverability frameworks — including feature catalogs, data contracts, and schema governance
Experience with platform product management frameworks, including Team Topologies, Platform-as-a-Product operating models, and developer experience (DevEx) measurement
Familiarity with regulatory and audit requirements applicable to legacy platform retirement in a regulated financial services environment
Experience with internal developer platforms, self-serve data environments, or ML platform adoption programs
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
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