Job Description

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

We are seeking a Product Director, Admin Portal to define the strategy, vision, and zero-to-one build of Candescent's next-generation administrative experience for financial institutions. This is a rare opportunity to shape a greenfield product on a solid technical foundation—an extensible, plugin-based control plane—while reimagining how administrators get work done. The mandate is bold: transform high-friction, click-heavy administrative workflows into intelligent, conversational, prompt-driven experiences powered by AI.

The Product Director owns the end-to-end product strategy, use-case prioritization, and roadmap for the Admin Portal, balancing platform extensibility, AI enablement, regulatory constraints, and customer outcomes. This role partners closely with engineering, design, data/AI, and platform teams to deliver a cohesive product that scales across diverse financial institution segments and operational personas. The leader will set the bar for what "AI-native admin" means at Candescent—where common tasks shift from navigating screens to stating intent—while ensuring trust, auditability, and compliance remain non-negotiable.

Key Responsibilities

• Set the 0→1 product vision for the Admin Portal, anchored on high-value administrative use cases (institution configuration, user and role management, feature enablement, observability, support workflows) and a clear thesis for AI-first interaction patterns.
• Define and sequence the use-case roadmap, prioritizing where conversational, agentic, and prompt-driven flows replace manual clicks—and where deterministic UI remains the right answer.
• Own the AI enablement strategy for the portal: intent capture, action grounding, guardrails, human-in-the-loop confirmation for sensitive operations, and measurable productivity outcomes for admin users.
• Leverage the plugin-based platform architecture (Nx monorepo, Module Federation, BFF, shared framework) to drive a composable product strategy—accelerating delivery via reusable plugins while enabling tenant- and segment-specific extensions.
• Drive alignment across engineering, design, data/AI, security, compliance, and GTM teams; manage dependencies on the underlying UI framework, BFF, and shared services.
• Establish product success metrics (task completion time, prompt success rate, admin NPS, support ticket deflection, time-to-onboard) and instrument the portal to learn fast.
• Represent the product externally with customers, prospects, and executives—translating market signals, regulatory shifts, and customer feedback into roadmap decisions.
• Champion safe, compliant AI practices—data minimization, auditability, role-scoped actions, and clear escalation paths—aligned with Candescent's enterprise and regulatory posture.

Qualifications

• 10+ years of experience in software, platform, or solution leadership roles, with fintech, banking, or complex regulated-industry experience preferred.
• Bachelor's degree required in a relevant field (e.g., computer science, information systems, engineering, or business); advanced degree preferred or equivalent practical experience.
• Proven track record of taking products from 0 to 1, including discovery, use-case framing, MVP scoping, and scaling to general availability.
• Demonstrated experience leading AI-enabled or agentic product experiences—conversational UX, LLM-driven workflows, copilots, or natural-language interfaces—with a clear point of view on where AI adds value versus adds risk.
• Strong understanding of modern cloud platforms, distributed systems, and extensible/plugin architectures (Module Federation, micro-frontends, BFF patterns, multi-tenant SaaS); able to engage credibly with engineering on tradeoffs.
• Experience with admin, operator, or back-office tooling for B2B or B2B2C products is strongly preferred.
• Ability to define strategy and priorities for complex, cross-functional initiatives in fast-moving technical environments.
• Demonstrated fluency in AI safety, governance, and compliance considerations in regulated industries—data handling, auditability, access controls, and human oversight for sensitive actions.
• Excellent communication and executive presentation skills, with confidence engaging senior stakeholders, customers, and external audiences.
• High degree of curiosity and initiative, with a track record of staying current on AI, platform, and developer-experience trends that influence product capabilities and customer expectations.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.