Job Description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As the Executive Director within the Chief Technology Office – Engineering Services Platform, you will be at the forefront of defining and promoting the Testing Strategy and Roadmap in the era of AI.

Serve as the voice of the customer both internal engineering teams and firm-wide stakeholders accountable for the overall health, adoption, and value delivered by the product portfolio. You bring deep domain expertise in quality engineering, the ability to synthesize market trends and customer needs into a compelling vision, and the executive presence to drive transformation at scale. Operating as part of a leadership trio alongside Engineering and Technical Program Managers, you will lead across multiple products and product lines within the Engineering Services Platform.

Job Responsibilities

• Set the strategic direction for quality and testing products, overseeing the full lifecycle from inception to delivery with outcome-based roadmaps incorporating AI-driven innovations
• Lead executive-level partnerships across product, engineering, risk, compliance, and operations to drive the product offering, client engagement, and continuous improvement
• Own end-to-end product portfolio performance, including financial, risk, and operational accountability
• Drive executive decision-making that influences the success of product objectives and the broader testing transformation agenda
• Inspire and lead large-scale teams to integrate AI-powered quality and testing services that form the backbone of the Engineering Services Platform
• Anticipate and shape the future, identifying new opportunities and positioning JPMorganChase at the leading edge of AI-driven quality engineering
• Mentor and develop product management talent, raising the bar for product leadership across the organization

Required Qualifications, Capabilities, and Skills

• 10+ years of progressive experience in product management, quality engineering, or technology leadership, with at least 3 years at Director level or above in financial services or a similarly regulated industry
• Bachelor's degree in Engineering, Computer Science, or related field; advanced degree
• Extensive experience with quality and testing automation frameworks, CI/CD continuous testing strategies, and emerging AI-driven testing methodologies at enterprise scale
• Demonstrated ability to build a compelling product vision, secure executive sponsorship, and deliver against a multi-year, firm-wide roadmap
• Deep understanding of testing and quality technologies, including AI/ML-based approaches, with fluency in technical trade-offs
• Experience with client consultation, journey mapping, Design Thinking, and user-centered product design
• Exceptional leadership and communication skills with the ability to influence at senior leadership and C-suite level

Preferred Qualifications, Capabilities, and Skills

• Direct experience with AI/ML applied to software testing (intelligent test generation, predictive analytics, self-healing automation, LLM-based code analysis)
• Experience leading enterprise-wide transformation in a global technology organization with 10,000+ engineers
• P&L management experience or oversight of significant technology investment budgets
• Deep knowledge of regulatory and compliance considerations related to AI adoption and software quality in financial services
• Track record of building and scaling product management teams in a matrixed, global organization

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans