Job Description

The Role:

As a Product Development Manager in our ServiceNow team, you will work on either the core platform, the ITSM module or the ITOM module and bridge the gap between technical complexity and business value. You’ll work closely with business stakeholders and Next Tech to turn technology into a competitive advantage. At NEXT, we value your growth; you’ll have the opportunity to lead a dedicated team in an environment that prizes proactivity and collaboration.

What You’ll Take On:

In this role; you will be driving end-to-end delivery and ensuring our ServiceNow platform provides real value to the business. Your day-to-day will involve:

• Team management Guiding a team of developers, administrators and analysts by setting clear sprint goals and managing resource allocation.
• Stakeholder partnership Acting as the primary liaison for our stakeholders, translating technical bottlenecks into clear business decisions.
• Governance Proactively managing projects, documentation, and risks to prevent "fire drills" before they happen.

What You’ll Bring:

• Project Management experience
• A solid grasp of the ServiceNow platform specifically around either ITSM, ITOM or the core platform
• The ability to make the complex sound simple, whether you are talking to a developer or senior leadership.
• You don’t just find problems, you bring potential solutions to the table and stay resilient during busy periods.
• A proactive approach to teamwork and a commitment to maintaining high standards of delivery
  

Please note: Part of the ServiceNow team are based in Sri Lanka, and occasional travel may be required

#LI-LE1 #LI-Hybrid

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!