Job Description

Shape the future of the workplace by designing digital experiences that blend hospitality, technology, and operations. As a Product Designer, Vice President in Amenity Services, you will play a pivotal role in shaping how employees and guests experience our workplaces, from the moment they register at reception to how they order lunch or book a conference room. Collaborating closely with product, technology, and operations, you will lead strategically important initiatives that turn everyday workplace moments into seamless, high-satisfaction experiences. Your ability to independently scope and execute research, combined with fluency in AI-accelerated design tools, will ensure our services are not only intuitive and visually compelling but also grounded in evidence and delivered with speed.

Job responsibilities

• Develop and execute design and research strategies for initiatives across dining, pantries, conference centers, and guest registration, ensuring alignment with business objectives and user needs
• Diagram service flows and product features, design wireframes, and prototype interactions for key physical and digital touchpoints, leading end-to-end design initiatives within a specific amenity domain.
• Independently scope, design, and execute user research, from framing research questions and selecting methodologies to synthesizing findings
• Leverage AI tools and technologies, including AI-assisted prototyping to accelerate design iteration, expand concept exploration, and shorten time-to-insight across the product lifecycle

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Strong sense of ownership and accountability for design outcomes, and can drive initiatives from ambiguity to execution
• Ability to independently scope, design, and execute end-to-end user research, including defining research objectives, selecting appropriate methods, recruiting participants, and synthesizing findings into actionable design direction
• Hands-on experience applying AI tools to accelerate or enhance the design process

Preferred qualifications, capabilities, and skills

• Background in hospitality, workplace experience, or amenity management, with an understanding of how physical services intersect with digital tools
• Familiarity with data-informed design decision-making, including comfort interpreting analytics or operational data to inform design strategy

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans