Job Description

[What the role is]

Drive user-centred design across the product lifecycle by understanding user needs, validating problems, and crafting intuitive experiences that deliver measurable business and customer outcomes.

[What you will be working on]

User Discovery & Research

• Conduct user interviews, usability studies, and stakeholder workshops.
• Identify user needs, pain points, and opportunities.
• Develop personas, journey maps, and service blueprints.

Product Design

• Create user flows, wireframes, prototypes, and high-fidelity designs.
• Design interfaces that are intuitive, accessible, and visually engaging.
• Establish and maintain design systems and design standards.

Product Strategy

• Work closely with Product Leads and Engineers to shape product direction.
• Translate business objectives into user-centred solutions.
• Prioritise design efforts based on user impact and product goals.

Validation & Continuous Improvement

• Plan and conduct usability testing.
• Analyse user feedback and behavioural insights.
• Iterate designs based on evidence and measurable outcomes.

[What we are looking for]

• Background in Product Design, UX Design, Interaction Design, Human-Computer Interaction (HCI), Digital Media, Visual Communication, Information Systems, Computer Science, Psychology, or a related discipline.
• Minimum 3 years of relevant UI/UX, Product Design, or Service Design experience; candidates with 5–8 years of experience may be considered for a more senior role depending on portfolio strength and product delivery exposure.
• Strong portfolio demonstrating end-to-end product design work, including problem framing, user research, journey mapping, wireframing, prototyping, usability testing, visual design, and design iteration based on evidence.
• Proven ability to translate user needs, business goals, and technical constraints into simple, intuitive, accessible, and scalable digital experiences.
• Proficiency in Figma and modern design workflows, including component libraries, design systems, interactive prototyping, handoff to developers, and collaboration with product and engineering teams.
• Good understanding of accessibility, responsive design, usability principles, information architecture, interaction design, and content clarity.
• Experience facilitating or supporting user interviews, usability testing, stakeholder workshops, co-creation sessions, and design critiques.
• Ability to work closely with Product Leads, Engineers, Business Analysts, and stakeholders in an agile or product squad environment.
• Strong communication and storytelling skills, with the ability to explain design rationale clearly to both technical and non-technical audiences.
• Experience designing enterprise platforms, citizen-facing digital services, SaaS products, government digital services, or internal productivity tools is advantageous.
• Familiarity with tools such as Jira, Confluence, Figma, analytics dashboards, or user feedback platforms will be an added advantage.