Job Description

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission
  Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
• Own it
  We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
• Accountable to our customers
  We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
• Excellence in execution
  Driven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results.
• Be bold, fail fast, learn faster
  We learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role

As a Product Designer at Nitro, you’ll play a key role in shaping complex product experiences that balance user needs, business outcomes, and technical feasibility. You’ll operate with a high degree of autonomy, partnering closely with Product, Engineering, and cross-functional stakeholders to drive clarity, alignment, and quality across the product lifecycle.

You’re a role model for Nitro’s ways of working - bringing deep design and research expertise, sound judgment, and an inclusive, collaborative mindset. You’ll help elevate both the work and the people around you.

What You’ll Be Doing

Practice

• Lead end-to-end product design across complex journeys and systems, delivering high-quality, accessible, and performant experiences.

• Independently plan, conduct, and synthesise user research using appropriate generative and evaluative methods.

• Translate research insights into clear, scalable artefacts that inform design decisions and enable shared learning.

• Use mapping, prototyping, and facilitation to explore ambiguity, connect user needs to business goals, and guide teams through discovery.

• Visualise end-to-end journeys and service experiences, considering offline touchpoints, accessibility, and system constraints.

• Apply strong judgment in balancing user value, business priorities, and technical feasibility.

• Contribute as a subject matter expert, providing thoughtful critique and guidance across disciplines.

Culture

• Model Nitro’s standards, policies, and cultural norms through inclusive, ethical, and collaborative ways of working.

• Foster strong cross-functional relationships and actively bridge gaps between Product, Engineering, and other teams.

• Proactively mentor and support less experienced designers and researchers, helping them grow their skills and confidence.

• Strengthen the operational health of the team by improving rituals, workflows, tools, and templates.

• Connect day-to-day work to broader company goals, helping others understand the “why” behind priorities.

• Encourage experimentation, welcome failure as a learning opportunity, and promote continuous feedback and improvement.

• Adapt to change with resilience and help teams navigate ambiguity with clarity and optimism.

What We’re Looking For

• Extensive experience (typically 4+ years or equivalent) in product design, user experience, or related disciplines.

• Deep fluency in human-centred design and user research methods, with the ability to choose and adapt approaches based on context.

• Proven ability to independently own complex problem spaces and deliver impactful, well-reasoned solutions.

• Strong facilitation, communication, and storytelling skills, with experience aligning diverse stakeholders.

• Confidence working cross-functionally and influencing outcomes without direct authority.

• A creative, systems-oriented problem-solver who considers risks, trade-offs, and multiple perspectives.

• Experience mentoring others and contributing to team health and design maturity.

• Comfort operating in changing environments and a willingness to continuously learn and evolve.

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.