Job Description

ABOUT THE TEAM

The LUMA Product Team builds intuitive, thoughtful, digital experiences that empower teams to apply The LUMA System and human-centered AI in their everyday work. We partner closely with design, engineering, and customer-facing teams to ensure human-centered practices are accessible and impactful. Our culture is collaborative, experiment-driven, and passionate about driving alignment and outcomes at scale. LUMA is Mural’s human-centered design practice and is central to Mural’s success in helping organizations transform and achieve their goals.

YOUR MISSION

You will work closely with the Director of Design for LUMA to own the vision, strategy, and delivery of capabilities that bring The LUMA System to life on LUMA Workplace, Mural’s platform, and LUMA’s web surfaces. Your mission is to:

• Enable users to embed human-centered, AI-supported methods into their everyday work.

• Seamlessly integrate LUMA into Mural software products and experiences.

• Provide clear visibility into adoption, impact, and value of LUMA software.

You will combine user empathy, product craft, design skills, and business insight to deliver solutions that help customers achieve tangible results. This role is perfect for a product thinker who is an expert in human-centered design and thrives on shaping experiences that inspire collaboration and measurable outcomes.

WHAT YOU'LL DO

• Define and prioritize the LUMA Software roadmap, in close partnership with engineering.

• Collaborate closely with designers, engineers, and LUMA practitioners to discover opportunities and deliver features that delight users.

• Translate user research and feedback into clear product requirements and testable experiments.

• Design new features and experiences that enhance the user experience.

• Partner with Customer Success, Marketing, and Enablement to drive product adoption and engagement.

• Monitor product performance and usage metrics, using data to inform iteration and long-term planning.

WHAT YOU'LL BRING

• 3+ years of product design experience, preferably in SaaS or collaboration tools.

• Familiarity with human-centered design, innovation frameworks, design thinking, or facilitation methods.

• Product design skills and the ability to contribute to user experience concepts, wireframes, and prototyping.

• Proven track record of owning product features from discovery through successful delivery.

• Strong communication skills and ability to work collaboratively across disciplines.

• Experience operating as a product-fluent designer in a fast-paced, cross-functional team.

• Comfort using AI tools to enhance workflows, efficiency, and decision-making.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

Equal Opportunity

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.