Reporting To: Head of Design
Location: Bournemouth, hybrid or remote
Job Type: Full Time 37.5 hours a week
Nourish is not simply a technology company, we are a digital partner for the social and health care sector rooted in human connections, with the person being supported at its core. We offer a range of co produced software solutions tailored to the unique challenges of care, while still being flexible enough to meet the specific needs of each individual service we work with.
We are at an exciting stage of growth. While we are the market leader, we remain ambitious and dedicated to our mission. We continue to revolutionise the sector by investing in our platform and our incredible employees who make this impact possible.
At Nourish, you will contribute to a sophisticated ecosystem that includes:
• Technology that impacts a million people every day: Our core products are used by over 425,000 carers to support 417,000+ individuals.
• The Nourish Partnership Programme (NPP): A sector leading programme that manages strategic integrations with third party systems to ensure seamless data syncing and interoperability across the care journey.
We look for people who align with the way we work. If you join us, you are joining a culture defined by:
• Making a Difference: We remember who we serve. We are passionate about making a meaningful, positive impact on the lives of carers and those we support.
• Agility: We continuously refine and adapt. There is no room for complacency here, we are driven to constantly review and improve our products and processes.
• Collective Effort: We help each other out because we know that when one person wins, we all win. It's all hands on deck, everyone is in it together.
• Every Person Counts: We treat everyone as a very significant part of our community. We welcome people being their true and authentic selves and value the diverse perspectives they bring.
• Openness to Learning: We believe no question is a silly question and all insights are valuable. Mistakes are part of the improvement process, we dust ourselves off and begin again.
As a Product Designer at Nourish, you'll advocate for our end users through practical design thinking, ideally framed around the Lean UX methodology, working closely with your counterparts in Product and Engineering. You'll take ownership of clearly scoped features and flows from research through to delivery, with support and mentorship from Senior and Lead designers close at hand.
The Product Design team at Nourish balances design thinking, research acumen, information architecture and technical knowledge to create products that are usable, functional, simple and intuitive at scale. This role is about building that judgement with real ownership and the right amount of support, not about defining strategy or working unsupervised across multiple product areas.
• User Research: Conducts user research with guidance from our UXR to understand user needs, behaviours and pain points. Uses methods such as interviews, surveys and usability testing, and turns findings into actionable takeaways.
• Design and Prototyping: Creates wireframes, user flows and other design assets to communicate design ideas clearly. Builds high fidelity prototypes to illustrate concepts and interactions, working with the Product Manager and Lead Developer to check feasibility and value of design solutions.
• User Testing: Plans and runs usability testing sessions to gather feedback on prototypes, with support from more senior designers or UXR on approach. Analyses feedback and metrics to iterate on and improve designs, and presents findings to the wider team.
• Collaboration and Communication: Works closely with Product Managers to understand user needs, product goals and business objectives. Partners with Lead Engineers to make sure designs are implemented accurately, and contributes actively to design discussions and critiques.
• Design System: Applies the design system correctly and consistently within their own product area, and flags gaps or inconsistencies to the design systems team rather than solving them unilaterally.
• Documentation: Documents design decisions and rationale for their own work to ensure continuity and clarity. Creates clear design specifications and handoff documents for development.
• Experience: Around 2 to 4 years proven experience in a UX or Product Design role, ideally within a collaborative, cross functional team structure. SaaS B2B experience is a plus but not essential.
• Technical/Functional Alignment: Proficiency in Figma, with some experience across more than one sub discipline such as interaction design, information architecture, research, visual design or UI design. Solid grounding in user centred design principles and accessibility standards such as WCAG, with some experience designing for both web and mobile.
• Sector Interest: A genuine interest in the UK social care sector and how technology can improve interoperability.
• Mindset: A pragmatic, collaborative and warm approach to problem solving. Works well in an iterative process and adapts comfortably to evolving project needs, comfortable running research methods such as interviews, surveys and usability testing with light guidance. Experience within Agile or Scrum frameworks is an advantage.
• Annual Leave: 25 days basic + Public Holidays + an extra day for your Birthday.
• Service Related Leave: 1 extra day for each completed year of service (up to 5 additional days).
• Health & Wellbeing: Private Medical Insurance (including a personal health fund), Health & Wellbeing platform with 24/7 GP access, and an Employee Assistance Programme (EAP).
• Family & Security: Enhanced Maternity Leave, Group Life Assurance, and Pension Contribution.
• Growth & Connection: Regular career reviews, Referral Bonus schemes, and social events throughout the year.
All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check, references, and receipt of appropriate Right to Work documents.
Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities, and styles.
Nourish is the leading digital social care records platform, suitable for a wide variety of care and support types for services supporting less than 5 people up to services supporting more than 10,000 people. Nourish is used by 350,000 carers every day to support 400,000 people within residential, nursing, learning disabilities, domiciliary care, dementia, supported living and other care and support settings.
The Nourish platform is flexible and configurable to retain what’s important and unique about your care service. With Nourish, care and support teams can plan, record and coordinate care via the desktop app and on the go using the mobile app. With powerful built-in features such as reporting and analytics, custom interactions and personalised timelines, everyone within the circle of care is continually informed, giving more time for face-to-face, person-centred care. Intuitive and easy to use, Nourish is designed with care teams in mind. Nourish empowers care and support services to deliver exceptional care outcomes.
Nourish are proud to be on the NHS England Assured Solutions List for Digital Social Care Records.
The Nourish Partnership Programme works with a multitude of integration solutions that prioritise outcomes for the people you support in order to enhance the care you provide. Nourish has a suite of integration partners to choose from depending on the needs of your care service, giving you the autonomy to choose the partner that is most suited to you. By integrating other systems with Nourish, it acts as a central hub where all systems seamlessly communicate with each other, providing care teams with rich and up-to-date information at their fingertips.
If you would like to find out more about digital care management visit www.nourishcare.com email hello@nourishcare.com or call 023 8000 2288.
