Job Description

What will you do?

• You'll design intuitive, accessible internal tools that Hippo teams use every day – the kind of work where you can message your users on Slack and watch your designs move metrics within a sprint.
• You'll partner with PMs and Engineers from discovery onward – defining problems, exploring solutions, shipping features that move real operational metrics (handle time, error rates, throughput).
• You'll run user interviews, shadow sessions, and lightweight feedback loops with the people who actually use the tools.
• You'll sketch, wireframe, and prototype at the right fidelity for the question you're trying to answer (we use Figma and LLMs daily).
• You'll facilitate the messy conversations that get product, design, and engineering aligned.
• You'll share your work openly: process, half-formed ideas, and mistakes included. You'll show up to design crits with opinions and leave with better work.

We might be a match if you…

• Have 3+ years shipping production work, with a portfolio that shows your process, your data, and your impact.
• Know Figma well: components, variables, auto-layout, prototyping – the works.
• Are comfortable with data-dense, workflow-heavy interfaces: tables, filters, dashboards, multi-step flows, power-user shortcuts.
• Use LLMs as part of your design toolkit (Claude sits next to Figma here – research synth, draft thinking, prototyping, writing).
• Can run solo on a project with Staff Designer support when you need it.
• Take initiative – spot a broken meeting, suggest a fix; get a vague brief, push back; see a better way, bring it up.
• Are fluent in English and available in the afternoons 2-3 days a week (occasional evening calls for US time zones).
• Show up: camera on during calls, team events when they happen, and the occasional dumb meme in Slack. We're remote but not Slack-only. Dogs and cats very welcome – we're unapologetically a pet-friendly team ( proof).
• Have a clear design process you can talk through – you can defend ideas without getting precious about them, and you give and take feedback honestly (we do weekly design crits).

You'll get extra points for:

Experience with internal tools or ops-heavy products (admin panels, agent consoles, claims tools, CRMs, etc.).

Experience designing AI-powered features: chatbots, agent assistance, AI-driven workflows, LLM-in-the-loop interfaces.

Some context on US home insurance, claims, or insurance operations – or genuine curiosity to learn it.

Experience working with US stakeholders and the time-zone juggling that comes with it.

Recruitment process:

• Send us your CV and portfolio – it's the best way for us to get to know you. A portfolio is required to be considered!
• Record a short, 20-minutes long one-way interview (async, on your schedule).
• Jump on a call with one of our Recruiters.
• Complete a recruitment task.
• Have a chat with Michał (Director of Design) and Mikołaj (Staff Designer).
• Meet on the final stage with Marcin and Alicja
• and... welcome aboard! 👋