About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the team
Join a fast-moving, high-impact design team shaping the future of AI-first products.
We’re building not just a platform, but interaction patterns for AI agents—how they’re designed, controlled, and experienced across chat, voice, and beyond. This is an opportunity to define what great agent UX looks like, and you’ll work closely with product engineers and PMs in a highly collaborative environment, with direct access to:
Real users (both internal agent builders and external customers)
Live feedback loops that influence what we ship
A leadership team deeply invested in design
This is a high-visibility, high-ownership team where your work will directly shape the product, the company, and emerging industry patterns. We’re ambitious, fast-paced, and genuinely enjoy building together.
In this role, you will
Design end-to-end experiences for building, managing, and improving AI agents
Translate complex systems into intuitive interfaces across chat, voice, and UI surfaces
Collaborate deeply with engineers and PMs to ship quickly and iterate often
Work directly with users to understand real workflows and pain points
Define and evolve design systems that support AI-native interactions
Use Figma and AI tools (e.g., Cursor, Claude) to prototype, explore, and even ship parts of the product
Your background looks something like this
4+ years designing and shipping production products
Strong ownership mindset—you drive projects from concept to launch
Comfortable working in fast-moving, ambiguous environments
Deep care for craft, usability, and visual polish
Proficient in Figma (or similar) with a strong portfolio
Comfort using modern AI tools (e.g., Cursor, Claude) as part of your workflow
Even better
Have experience designing AI products or tools
Familiarity with agent-based systems, LLMs, or automation workflows
Experience working closely with engineers or contributing to implementation
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Compensation
$212K – $265K + Offers Equity
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. Decagon is backed by Accel, Andreessen Horowitz, Bain Capital Ventures, BOND, A*, Elad Gil, and the founders of Box, Airtable, Rippling, Okta, and more.
