Job Description

Based in Toronto, this Product Manager role focuses on leading end-to-end digital product design for B2B web applications across desktop, tablet, and mobile. You will champion a user-centered, accessible experience strategy by driving design exploration, user testing, and research to shape the product roadmap and deliver measurable business outcomes. Partnering closely with cross-functional teams, you’ll apply and evolve design systems, create and coach others on key design artifacts, and synthesize user insights into actionable improvements. With deep experience in UX, human-centered design, and tools like Figma and Adobe Creative Suite, you’ll help elevate the overall quality and impact of digital products while continuously learning and contributing to innovative practices in a flexible, inclusive, and globally connected environment.

Position Responsibilities:

• Digital Design Primarily designing B2B web applications that work across desktop, tablet, and mobile.
• User-Centered Mindset: Lead the execution of experience strategies, ensuring alignment with user needs and business goals along with ensuring the importance of integrating accessibility criteria into the design process.
• Design Process: Be responsible for the use of design exploration, user testing, and research to inform and drive the product roadmap and experience improvements.
• Cross-Functional Collaboration: Collaborate closely with product managers and collaborators to integrate experience strategies into product roadmaps.
• User Testing: Synthesize findings from user tests to inform and refine design solutions, ensuring they are user-centric and aligned with business objectives.
• Design System Development: Apply a common design system to maintain consistency in visual and interactive elements across platforms, and the importance of conducting regular audits to ensure adherence.
• Design Assets: Deliver design artifacts, such as wireframes and flow diagrams, to ensure quality and consistency, and coach others on these artifacts
• User Research: Conduct user research to inform experience strategies and create detailed user personas, journey maps, and service blueprints.
• Experience Vision Execution: Drive critical initiatives that elevate the quality and impact of product design, aligning with company goals.
• User-Centered Outcomes: Guide the organization in using design exploration and research to inform the product roadmap and prioritization to achieve business outcomes
• Continuous Learning: Continuously update your knowledge of next-generation user experiences and emerging technologies, chipping in to the development of innovative process practices.

Required Qualifications:

• Experience Minimum of 8+ years of product design experience.
• Education A bachelor's degree in design, visual communications, HCI-human-computer interaction, or a related field (or equivalent industry training/experience).
• Technical Skills Proficiency in design tools such as, Figma, and Adobe Creative Suite. Strong understanding of user experience (UX) principles. Familiarity with web standards (W3C and Section 508) and front-end development standard methodologies (HTML, CSS, JavaScript) is a plus.

Preferred Qualifications:

• Portfolio A strong portfolio highlighting a range of design projects that illustrates your process, your level of craft, and the results you have successfully launched are critical.
• Advocate for Design Excellence Leverages research insights to inform and drive design decisions, whether creating visionary, forward-thinking concepts, or practical, immediately implementable solutions.
• Leadership Demonstrated experience in leading and mentoring for design projects and teams, including collaboration with cross-functional teams like engineering and product management.
• Accessibility Expertise Demonstrated experience with accessibility guidelines and standards, including WCAG (Web Content Accessibility Guidelines) and AODA (Accessibility for Ontarians with Disabilities Act).
• Proven History Proven history of delivering successful digital products and services.
• Cross-Functional Experience Experience working in a complex, cross-functional organization, preferably in an enterprise environment or digital agency.
• Human-Centered Design High proficiency in human-centered design principles, visual design theory, usability, and accessibility.
• End-to-End Design Process Deep understanding of the end-to-end digital product design process, including user validation, user flows, content modeling, wireframing, prototyping, user testing, and high-fidelity visuals.
• Critical Thinking Excellent critical thinking skills and the ability to design solutions that meet user and business goals.
• Communication Skills Persuasive communication and facilitation skills, with the ability to articulate design ideas to both designers and non-designers.
• Leadership Demonstrated ability to lead and prioritize multiple work streams in a time-sensitive environment.
• Design Systems and Tools Experience with design systems and tools such as Figma, Mural, and UserTesting.com. Experience in Adobe Experience Manager or Adobe Platforms is an asset.
• Technical Familiarity Familiarity with technical constraints and limitations for designing across digital platforms such as desktop and mobile (Android and iOS).
• Agile Approaches Must have familiarity with agile, iterative approaches focused on business and adoption outcomes to bring digital customer experiences to market quickly with the ability to release frequently and validate continuously.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Referenced Salary Location

Toronto, Ontario

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement