Job Description

Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence 

Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.  Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard, Visa, Mastercard and American Express. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. 

We have the advantages of already being at scale globally with a critical mass of high-net-worth members via stable, multi-year revenue-generating contracts.  We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.   

We are debt-free, profitable and the first B Corp listed on the London Stock Exchange (AIM market). 

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy making the next huge steps to achieve our ambitions together.

For more information about Ten, please check out our Welcome to Ten video and this article

The role

We are a growing team navigating an exciting phase of digital transformation. We’re expanding our Product Design function in Cape Town – our design hub and are looking for a Product Design Lead In this role, you will work closely with Product Management and Engineering across Cape Town, London - UK, and Katowice - Poland, bringing design thinking to our Products.

As we scale, there is a degree of ambiguity in our current processes. We are looking for a foundational leader to embrace this ambiguity, define our best practices, and shape how product design operates at a global scale.

As the Product Design Lead, you will be the driving force behind our newly expanded design team in Cape Town. You will manage a team of Product Designers working across Member Experience, Lifestyle Manager Efficiency, and CMS & Tooling. Your primary focus will be establishing robust design operations (DesignOps), mentoring your team, managing stakeholder relationships, and ensuring a cohesive, premium experience across all Ten Group platforms.

Key responsibilities

• Team Leadership & Mentorship Manage the workload, professional growth, and day-to-day output of a team of Product Designers.

• Design Operations & Rituals Define and implement core design rituals (e.g., design critiques, sprint planning, retrospective reviews) and establish a clear interaction model between Design, Product Management, and Engineering.

• Stakeholder Management: Act as the strategic voice of design across the business. You will communicate design decisions clearly, manage expectations, and align design initiatives with broader company goals.

• Holistic Vision: Ensure consistency and quality across all three product pillars, overseeing the evolution of our design system and acting as the final quality gatekeeper.

• Resource Management: Balance your team's workload, ensuring that designers are deployed effectively to high-impact projects.

Requirements

• You have at least 6+ years of experience in product design, with at least 1-2 years of experience directly managing, mentoring, or leading a team of designers.

• Building Structure You thrive in environments where processes are still being defined. You have a proven track record of bringing order to ambiguity and setting up successful design frameworks from scratch.

• Cross-Functional Influence You are an expert collaborator. You know how to push back constructively, negotiate technical constraints with Engineering Leads, and align closely with Product Directors and Managers.

• Strategic & Proactive Mindset: You don't just execute on a brief; you help define the roadmap. You anticipate business needs, advocate for user research, and proactively identify areas for product improvement.

• Portfolio A portfolio that demonstrates not only your high-fidelity design skills but also your strategic thinking, process definition, and how you have elevated the work of designers around you.
• You are fluent in English.

Guidelines for Hybrid/Home Office :

• Located in Cape Town.

• Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.

• A secure home office at your confirmed address, free from background noise or other distractions.

• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience.

• Hybrid working You can combine working from home and working from the office.
• Paid time away from work Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.