Job Description

As a Senior Product Delivery Associate in Cash Operations Transformation team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. Your role provides a unique opportunity to work in Payments, the fastest changing areas in the Financial Services industry, shaping how to operationally support new, e-commerce products emerging while partnering with the business to ensure the successful execution of the Payments franchise’s strategy and enabling the delivery of products in a stable and scalable way.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Coordinate with the Product Delivery Manager to drive end-to-end delivery—standardize impact assessments, identify and escalate blockers, and ensure resource alignment.
• Lead design-to-delivery and change-management of new services and enhancements, enforcing the firm’s risk, control, compliance, and regulatory requirements.
• Maintain visibility into business initiatives and client mandates to manage the Payments Operations change pipeline.
• Define and implement optimized operating models by mapping current processes, systems, and organizational structures, and pinpointing opportunities to improve customer experience, scalability, and resiliency.
• Develop strategic hypotheses and business cases, securing stakeholder buy-in for recommendations.
• Drive process and tool enhancements through proactive reengineering, increasing efficiency and resilience.
• Provide regular status updates to senior management and business stakeholders.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Demonstrated knowledge of Payments and the payment life cycle
• Demonstrated ability to partner with business stakeholders to design and implement process improvements using core technology and digital tools
• Strong collaborator with excellent interpersonal skills—able to influence peers and executives across functions
• Clear, confident communicator at all organizational levels
• Logical, structured problem-solver with disciplined planning and decision-making
• Solid understanding of controls, risk management, and compliance protocols
• Proven experience in product management or a related domain, with a track record of delivering results

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Operations experience dealing with large scale operations and transformation agendas
• Expertise in data analysis and manipulation to support hypothesis generation
• Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential
• Self-starter who independently manages workload and delivers on commitments
• Experience supporting more than one CCB Operations Function/Line of Business

Additional information

• Visa sponsorship is not available for this position
• Work schedules will be full-time in office, on a 40-hour per week schedule