JPMorganChase

Product Delivery - Senior Associate - Embedded Payments

JPMorganChase  •  Toronto, CA (Onsite)  •  3 hours ago
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Job Description

The Senior Associate will:

  • Serve as the key bridge between Client / Client Solutions and JPM's Product / Tech/ Ops teams
  • Help support net new Client onboardings to our highly technical, API-first product
  • Act as the first point of contact for Client queries, ensuring a high-touch and bespoke experience
  • Identify new opportunities by documenting Client feedback and working with Product Development to inform the product roadmap
  • Monitor the performance of products and services by identifying and maintaining key performance indicators (KPIs)
  • Liaise with internal stakeholders (e.g., legal, risk, controls) to ensure compliance with both JPMC policy and regulatory commitments

Skills:

  • Strong communication/presentation skills that can be consumed at all seniority levels with both internal and external audiences
  • Be a persuasive negotiator and thrive in a high intensity environment
  • Operate with minimal guidance and oversight, capable of embracing ambiguity
  • Able to take initiative and 'figure out a way to get it done'
  • Passion for creatively solving problems and an entrepreneurial spirit
  • Ability to adeptly pivot opportunities based on new information and market forces

Qualifications:

  • 3+ years of Payments and / or Client Onboarding experience with a technical product
  • Demonstrated ability to work in a highly matrixed program delivery structure
  • Experience working in a fast-paced and highly cross-functional organization.
  • Understanding of the global payments industry
  • Undergraduate degree required

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorganChase

About JPMorganChase

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.

Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms

© 2024 JPMorgan Chase & Co. All rights reserved. JPMorganChase is an Equal Opportunity Employer, including Disability/Veterans.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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