Job Description

Be the person who keeps the digital experience moving! Are you passionate about technology, digital products and creating seamless customer experiences? Do you enjoy bringing people, technology and ideas together to deliver products that make a real difference? We’re looking for an experienced Product Delivery Manager to take ownership of the day-to-day delivery, performance and continuous improvement of a consumer-facing Member App. This is an exciting opportunity for someone who can balance strategic delivery with hands-on operational coordination. You’ll work closely with business stakeholders, technical teams and an external development partner to ensure the app remains reliable, user-friendly, secure and constantly evolving. Requirements 10+ years’ experience in digital product and software delivery, of which at least 5 years delivering consumer-facing mobile and web apps in a competitive market. Has delivered consumer apps across the full lifecycle, from discovery and design through build, release, and continuous improvement. Experience delivering a major app transformation or re-platforming (advantageous). Has worked closely with development teams, in-house and outsourced, on native mobile and web apps, and is technically fluent enough to challenge estimates, architecture trade-offs, and quality. Strong UX / UI track record: user research and usability testing, working with designers on journeys, prototypes, and design systems, and a sharp eye for design quality. Deep, hands-on experience in software development lifecycle management, Agile, and DevOps: has led delivery with CI/CD and test automation, and has measured and improved delivery performance using DORA metrics. Proven execution record: releases shipped on committed dates through Agile delivery (Scrum and Kanban) within formal governance (PMO gates, CAB, and ITSM). Experience using product analytics and app store ratings and reviews to measure the impact of releases. Experience managing external development partners, including service levels and budgets across project, time and materials, and retainer commercial models. Experience running production support and incident coordination for a live consumer product. Experience in member, loyalty, or communication platforms, e-commerce, or fintech, and in multi-country or multi-language products (advantageous). QUALIFICATIONS National Senior Certificate (Grade 12). Degree in Information Technology, Computer Science, Information Systems, Engineering, Business, or a related field. Agile delivery certification (Professional Scrum Master, Certified ScrumMaster, or Kanban Management Professional). Product management certification (advantageous). UX certification, for example Nielsen Norman Group UX Certification (advantageous). DevOps certification, for example DevOps Leader (advantageous). Project delivery certification, PMP or PRINCE2 (advantageous). ITIL V4 Foundation (advantageous).