Job Description

Key Responsibilities:

• Design, build and manage a seamless client onboarding experience capable of supporting the most sophisticated technology companies that operate in multiple jurisdictions around the globe
• Effectively manage Client relationships, often serving as the first point of contact for Product
• Identify new opportunities by documenting Client feedback and working with Product Development to inform the product roadmap
• Monitor the performance of products and services, including overall profitability, by identifying and maintaining key performance indicators (KPIs)
• Liaise with internal stakeholders (e.g., legal, risk, controls) to ensure compliance with both JPMC policy and regulatory commitments

Skills:

• Operate with minimal guidance and oversight, capable of embracing ambiguity
• Passion for creatively solving problems and an entrepreneurial spirit
• Ability to adeptly pivot opportunities based on new information and market forces
• Resourcefulness to filter a large number of opportunities into the most impactful engagements
• Strong communication/presentation skills that can be consumed at all seniority levels with both internal and external audiences

Qualifications:

• 8+ years of Transaction Banking / Payments experience
• 5+ years of managing client relationships
• Demonstrated ability to work in a highly matrixed program delivery structure
• Knowledge of Payment Rails and Reporting Standards (e.g., CAMT, BAI, EDI)
• Experience working in a fast-paced and highly cross-functional organization.
• Undergraduate degree required