Job Description

OVERVIEW

Singer Equipment Company, one of the largest foodservice equipment and supplies distributors in the U.S., is seeking a Product Data Associate to support the creation, maintenance, and accuracy of product information across company systems. The Product Data Associate will primarily support product data processes, including creating and maintaining product records, sourcing and managing vendor price lists and data sheets, validating product information, and importing data into the ERP and related systems. This position will also be cross-trained in customer data maintenance and will provide backup support for customer setup, account changes, ship-to maintenance, documentation, and other customer master-data activities as business needs require. This is an ideal position for a detail-oriented individual with experience in sales support, purchasing, customer service, operations, or data administration who enjoys working with data, learning systems, solving problems, and supporting multiple areas of the business.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

Product Data Management - Primary Responsibility

• Create and maintain new product records in the ERP system.
• Source, review, and maintain vendor price lists, product data sheets, and related documentation.
• Extract, compare, validate, and update product information to ensure accuracy and consistency across systems.
• Maintain product attributes, costs, units of measure, vendor information, and other product-related data.
• Create, review, and import structured data files, including Excel, CSV, and text files, into ERP and other business systems.
• Support product-related imports and maintenance activities, including price files, special net costs, orders, and other assigned data updates.
• Research and resolve product-data discrepancies by reviewing vendor information, ERP records, reporting data, and internal documentation.
• Utilize ERP, Excel, Qlik, and other tools to generate ad hoc reports, validate information, and analyze key data points.
• Assist with product-data cleansing and standardization initiatives designed to improve accuracy, consistency, and completeness.
• Support Sales, Procurement, Operations, Pricing, and other internal teams by researching and responding to product-data requests.
• Identify recurring product-data issues and opportunities to improve processes, data quality, and workflow efficiency.

Customer Data Maintenance - Cross-Trained Backup Responsibility

• Maintain working knowledge of customer setup and customer master-data procedures in order to provide backup coverage when needed.
• Assist with customer additions, account changes, ship-to updates, corrections, and related maintenance in company systems.
• Review customer maintenance requests for accuracy, completeness, and required supporting documentation.
• Maintain accurate customer-related documentation and help ensure customer records remain complete and consistent across systems.
• Support customer-data cleansing and maintenance projects as assigned.
• Assist with customer-related pricing, contract, and account maintenance when necessary and within established procedures.

General Responsibilities

• Manage inbound requests from shared mailboxes, triaging, prioritizing, communicating, and following up as needed.
• Apply established procedures and guidelines to efficiently process requests and resolve issues.
• Communicate clearly with internal stakeholders regarding open items, questions, escalations, and completed requests.
• Execute work with a high degree of accuracy while managing multiple priorities and deadlines.
• Proactively follow up on outstanding information and requests.
• Support special projects and other Data Integrity or Sales Operations initiatives as assigned.

ABILITIES / SKILLS REQUIRED

• Strong Microsoft Excel skills, including sorting, filtering, formulas, data cleanup, and working with larger data sets.
• Strong analytical skills with the ability to organize, compare, interpret, and validate information across multiple sources.
• Exceptional attention to detail and commitment to data accuracy.
• Ability to learn and work effectively across ERP, reporting, pricing, business intelligence, and other business systems.
• Excellent organizational skills with the ability to manage multiple priorities and recurring deadlines.
• Strong written and verbal communication skills.
• Strong problem-solving skills with the ability to research and resolve issues across multiple systems and data sources.
• Ability to work cross-functionally with Sales, Procurement, Operations, Finance, Pricing, and other internal teams.
• Solid mathematical aptitude, including an understanding of rates, ratios, percentages, fractions, decimals, product costs, and units of measure.
• Self-motivated and able to work independently while following established company procedures and policies.
• Ability to learn multiple functional areas and provide effective backup coverage as business needs require.

REQUIRED MINIMUM EDUCATION / EXPERIENCE

• Two or more years of experience in sales support, purchasing, customer service, operations support, data administration, or a related role.
• Experience working with product, customer, pricing, purchasing, or other master-data records preferred.
• Experience creating, updating, or uploading Excel, CSV, or other structured data files preferred.
• Experience with ERP, BI, CRM, pricing, purchasing, or related business systems preferred.
• Distribution, foodservice, equipment, supplies, purchasing, or B2B experience preferred.
• High school diploma or equivalent required; Bachelor’s degree preferred.