Job Description

The intern supports the Payroll Product team in managing day-to-day sustain and operational activities. The role provides exposure to IT service management, payroll systems, and global operations, while contributing to performance tracking, reporting, and coordination tasks.

Key Accountabilities (Adjusted to Intern Seniority)

1. Support to Product Performance Monitoring

• Assist in collecting and consolidating support performance data
• Support identification of recurring issues and trends for team review
• Help prepare KPI dashboards and reports for governance meetings
• Contribute to documentation of performance insights

2. Support to IT Run Operations

• Monitor ticket queues and support basic prioritization activities under guidance
• Assist in tracking SLA compliance and backlog evolution
• Help maintain visibility of operational status across support teams

3. Operational Support & Coordination

• Participate in Daily/Weekly Operational Reviews (DORs/Wors) and capture meeting outputs
• Support preparation of Monthly Operational Review (MOR) materials
• Assist in tracking action items and follow-up activities

4. Vendor & Stakeholder Interaction (Exposure Role)

• Support communication with vendors under supervision
• Assist in collecting updates on ongoing issues and improvements
• Gain exposure to global stakeholder management

5. Knowledge & Continuous Improvement

• Support creation and updates of knowledge articles
• Assist in documentation of processes and best practices
• Contribute to improvement initiatives driven by the team

Key Requirements

Education

• Bachelor’s degree (in progress or recently completed), preferably in IT, Engineering, Business, or related field

Skills

• Strong interest in IT systems, operations, or payroll domain
• Analytical mindset and attention to detail
• Basic understanding of Excel / reporting tools
• Good communication skills in English
• Ability to work in a structured and collaborative environment

Behavioral Competencies

• Proactive and eager to learn
• Team-oriented with strong collaboration skills
• Organized and detail-oriented
• Adaptable and comfortable working in a global environment

Working Environment

• Global IT HR Payroll product organization
• Interaction with international teams and vendors
• Exposure to enterprise tools and IT service management processes

Learning Outcomes (Important for Internship Position)

• Understanding of SAP Payroll ecosystem and IT operations
• Exposure to KPI management and performance reporting
• Experience working with global teams and vendors
• Development of analytical, coordination, and communication skills

What we offer:

• Employment contract through an external agency
• Flexible working model: remote work and flexible working hours
• Opportunity to build professional experience in an international FMCG company with the highest standards
• Independence in handling responsible tasks in a dynamic environment
• Work atmosphere based on respect, professionalism, and kindness
• Tailored career development path aligned with your aspirations and opportunities within the company