EXL

Product Coordinator

EXL  •  United States (Onsite)  •  12 hours ago
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AI Success™

Job Description

Roles & Responsibilities

  • Administer Adobe Workfront, including configuration, workflows, governance, templates, and user access.
  • Design, implement, and optimize end-to-end workflows, incorporating AI-driven solutions to enhance efficiency and decision-making.
  • Establish governance frameworks to ensure data integrity, consistency, and scalable adoption.
  • Partner with Product Managers to prioritize and translate business needs into Workfront solutions (projects, tasks, reports, dashboards).
  • Create and maintain user stories, requirements, and process documentation.
  • Develop training and support materials to drive adoption and enable self-service.
  • Analyze platform usage, performance, and AI enhancements to identify optimization opportunities.
  • Support UAT and validate configurations against business requirements.
  • Troubleshoot escalated issues (triage, root cause analysis) and coordinate with internal teams and vendors for resolution.
  • Manage vendor relationships, including coordination of third-party deliverables and contract-based work.
  • Act as a Workfront SME, guiding users and promoting best practices.
  • Lead cross-functional collaboration and maintain strong stakeholder relationships.

Requirements

  • Proven experience administering Adobe Workfront (required); Adobe Workfront Fusion preferred.
  • Experience implementing AI and automation within enterprise workflows
  • Experience in enterprise environments with complex workflows and governance.
  • Strong ability to design and implement scalable workflow solutions.
  • Understanding of Product Management principles with interest in growth in this area.
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Experience managing external vendors and supporting contract-based engagements.
  • Excellent communication and stakeholder management skills with a customer-focused mindset.
  • Proven ability to collaborate across business and technical teams.
  • Familiarity with tools such as Jira and Azure DevOps

Collect, clean, and analyze data, create reports and dashboards, collaborate with stakeholders on data needs, perform statistical analysis

Bachelor's/Master's in any stream 2-5 years

EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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