Job Description

Job Location: Downtown - Washington, MO 63090
Position Type: Full Time
Job Category: Product DevelopmentWe’re seeking a highly organized Product Coordinator to support the daily operations, upgrades, vendor relationships, and release processes for our enterprise software products. This role acts as a central connector between internal teams, IT, and third‑party vendors to ensure smooth system performance and clear communication.
Essential Responsibilities:
Product Support & Ticket Management
- Monitor and route support tickets; track SLA timelines and escalate when needed.
- Report on open tickets, recurring issues, and incident trends.
- Maintain troubleshooting guides and support documentation.
Release & Upgrade Coordination
- Maintain software version inventory and release calendars.
- Draft and distribute release communications.
- Attend scheduled upgrades to ensure system stability.
- Build readiness checklists and test plans; ensure teams complete post‑upgrade testing.
Incident & Process Management
- Maintain procedures for file failures and incident response.
- Track RCA documentation and summarize incident patterns.
Third‑Party Vendor Management
- Act as the primary coordinator for assigned vendors.
- Maintain vendor contacts, documentation, and onboarding details in the Third‑Party Management platform.
- Ensure timely completion of vendor reviews, contract checkpoints, and compliance requirements.
- Facilitate monthly vendor touchpoints and monitor vendor performance.
Cross‑Team Coordination
- Support communication across business, IT, and vendor teams.
- Organize meetings, capture action items, and maintain product documentation.
DCShare is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

QualificationsRequired
- Minimum 5 years of banking experience.
- Familiarity with major banking systems, including Fiserv, Q2, ICE Mortgage, nCino, and ATM networks.
- Strong organizational and communication skills.
- Ability to manage multiple tasks and timelines.
- Experience with ticketing or product support workflows.
Preferred
- Experience in product operations, IT coordination, or vendor management.
- Understanding of release management, change management, or incident processes.
- Experience with tools such as Jira, ServiceNow, SharePoint, or similar platforms.