Job Description
About Lovepop
Lovepop is on a mission to create one billion magical moments. We combine art x engineering to create the most magical paper art cards & gifts. Featured on Shark Tank in 2015, Lovepop has become one of the top 10 Shark Tank investments with over $300m in lifetime sales ($30m+ annually). Lovepop consistently ranks in the top Google results for cards online, enjoys 29% national brand awareness in the category, and has helped its customers create over 65 million magical moments (30 million+ units sold). We live by our four values: engineering, hunger, magic, and connection. The opportunity ahead of us is large, exciting, and meaningful. We seek A+ talent to help us become the #1 online card destination in the US.
About the roles
As a Product Coordination & Testing Team Leader, you are responsible for:
- Ensure timely production of test batches that meet quality standards.
- Coordinate with relevant departments (PRD, QA, TRA, NPD, etc.) to promptly address arising issues.
- Make appropriate decisions based on product requirements and production capabilities.
Accountabilities
- Develop and implement production plans for test orders.
- Monitor and supervise progress, making adjustments when necessary to ensure timely completion.
- Take full responsibility for test orders.
- Coordinate and liaise with production departments to carry out testing within the given timeframe.
- Collaborate with relevant departments when additional support is required.
- Ensure the quality of test products meets both product requirements and production feasibility.
- Conduct testing and evaluation of new materials before mass production.
- Ensure input data is complete and accurate for test order implementation.
- Manage documents, track execution time, and report results via periodic dashboards (monthly/quarterly).
- Ensure timely handover of physical samples that meet quality requirements.
- Provide guidance, mentorship, and competency development plans for direct reports.
Success Measures
- 96% of test orders are successfully completed and delivered on time.
- Direct reports receive timely support from management and express high satisfaction when collaborating.
- At the end of each month/quarter, provide complete documentation, analysis, and reports (dashboard) for the entire test order process.
- Reduce the average completion time of test orders by 10% compared to the current baseline.
Qualifications
- Bachelor’s degree in Industrial Management, Engineering, or related fields.
- Experience: 3–5 years, or at least 1 year in a similar position (preference for candidates with production management system experience).
- Skills in presentation, data analysis, and reporting.
- Proficient in Google suite or equivalent tools (SmartSheet, Data Studio, Locker, PI, etc.); design software experience is an advantage.
- Strong negotiation, problem-solving, and communication skills.
- Enthusiastic about and willing to apply new working methods.
- Cooperative spirit and willingness to support task completion.
Lovepop Values
Engineering Curiosity to discover how the world works
Hunger Desire to take on more than is expected
Magic Delivering unexpected experiences
Connection Building relationships with each other
Lovepop Operating Philosophies
A+ talent loves working with A+ talent. A+ talent delivers 10x outcomes.
Growth mindset. We believe people develop over time, that capability increases through belief and hard work. Most increases in productivity come from leveling up and applying more leverage and focus over time rather than by applying more resources or hours.
The team I’m on is more important than the team I lead. From Patrick Lencioni’s “The Advantage”: leaders need to put their working team’s objectives ahead of the objectives of the team they themselves lead for an organization to be effective.
Executive leadership team commitments: We value our time together, Create a safe space, Get everything on the table, Make clean agreements, Set the standard.
