Job Description

Job Posting End Date:

Worker Type:

Maximum Term/Fixed Term (Fixed Term)

YOUR JOB RESPONSIBILITIES

• Act as the primary triage contact for defects, incidents, and colleague feedback on live products

• Maintain and manage the defect and incident log with clear severity classifications, owners, and status — ensuring full visibility to the squad and stakeholders

• Coordinate impact analysis for defects and incidents — engaging engineering, operations, risk, and compliance teams to assess scope, affected colleague cohorts, downstream product and system dependencies, and any financial or regulatory implications

• Own the end-to-end stakeholder impact communications lifecycle for product incidents and significant defects — from initial impact notification through to status updates, resolution confirmation, and post-incident summary — ensuring communications are timely, accurate, and appropriately pitched for each audience

• Maintain impact communication templates and a stakeholder register for the product, ensuring readiness to activate communications quickly when incidents arise

• Synthesise BAU insights and contribute well-formed, prioritised items to the product backlog, translating operational intelligence into stories, bugs, and improvement requests

• Support the Product Owner in backlog grooming, story elaboration, and the definition of acceptance criteria

• Monitor product performance metrics and KPIs, flagging anomalies, regressions, or emerging risks in a timely manner

• Communicate BAU status and product health updates to relevant stakeholders including the Product Owner, Sub-Domain Lead, and operations teams

• Participate in all relevant agile ceremonies, contributing BAU insights to planning, refinement, and retrospectives

• Build and demonstrate product ownership capabilities through active learning, mentorship by the Product Owner, and progressively taking on greater scope

• Ensure the colleague voice is represented in all BAU feedback loops and is front of mind in triage and prioritisation decisions

• Conduct problem resolution in line with agreed processes and support the creation of product collateral and documentation as required

YOUR SKILL AND EXPERIENCE

Essentials skillset:

• Exposure to agile ways of working and familiarity with agile ceremonies

• Demonstrated ability to gather, analyse and synthesise colleague feedback into actionable insight

• Experience in defect or incident management processes and impact analysis

• Experience preparing stakeholder communications for incidents, outages, or product impacts

• Foundational understanding of the product management lifecycle

• Ability to work collaboratively across cross-functional teams and build effective relationships

• Comfortable with data — drawing actionable insights from data incidents, operational metrics and product performance data

• Structured problem solving

• Defect and incident triage

• Impact analysis and scope assessment

• Stakeholder impact communications

• Stakeholder communication

• Data analysis (variety of coding skills for data investigation) and insight synthesis

• Test and learn mindset

• Product backlog contribution

Developing capabilities

• Human centred design techniques

• Story writing and elaboration

• Basic business case development

• Product over project mindset

Qualification Requirements

• Tertiary qualified, or equivalent industry experience

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

• Attractive salary

• 20-day paid annual leave and 7-day paid sick leave

• 13th month salary and Annual Performance Bonus

• Premium healthcare for yourself and family members

• Monthly allowance for team activities

• Premium welcome kit and occasional gifts of appreciation

• Extra benefits on your work anniversary

2. Exciting career and development opportunities 

• Large scale products with modern technologies in banking domain

• Clear roadmap for career advancement in both technical and leadership pathways

• Access to digital learning platform such as Udemy

• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)

• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)

• Sponsored English course with native teachers

• Opportunity for training in Australia

3. Professional and engaging working environment

• Hybrid working model and excellent work-life balance

• State-of-the-art & modern Agile office

• Food and beverages in the office pantry

• Employee Assistance Program to improve your physical and mental health

• Annual team activities and company events

• A solid and talented team behind you – great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

If this excites you, let's have a chat over a cup of coffee!

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.