Job Description

As a Product Consultant for our ERP, you will be at the forefront of ensuring our high-growth e-commerce and retail brands operate seamlessly on Fulfil's modern AI integrated ERP platform. This is a hands-on role where you'll act as the critical bridge between our engineering team and our end customers. You'll dive deep into live operational issues, performing thorough root cause analyses (RCA) by diving deep into the product and leveraging AI for advanced troubleshooting.

Beyond reactive problem-solving, you will proactively identify customer pain points, design and document sustainable solutions, and collaborate intensely with cross-functional teams at Fulfil to implement improvements. If you thrive on dissecting complex technical challenges, shaping operational workflows, and driving tangible impact for leading merchants, this role offers a unique opportunity to blend technical expertise with strategic problem-solving in a fast-paced, global environment.

How You'll Grow:

• Growth at Fulfil isn't linear; it's about expanding what you're capable of, not just climbing a ladder.

• As you build mastery in your role, you'll have opportunities to work across functions like Product Consulting, Merchant Success and across Implementations - depending on where your skills, interests, and impact take you.

• We don't hand out titles. We invest in people who demonstrate their ability to tackle larger challenges, deliver results consistently, and add value beyond their job description. If you do that, we'll create space for you to grow in whatever direction makes sense.

🚨 We're bringing on another batch of Product Consultants for our BLR office. If you're hungry and can move fast, get in touch. We'll only interview candidates who show sharpness, creativity, and high-agency thinking from the first interaction. Make it count! DMs on LinkedIn go a long way too 😉

Shifts & Compensation

• Base Salary ₹16,00,000 – ₹20,00,000 per annum

• Standard Working Hours 5:30 PM – 2:30 AM IST (Aligned with EST business hours)

• PST Shift with Bonus: 9:30 PM – 6:30 AM IST (Includes an additional ₹2,00,000 annual shift bonus, i.e.,₹16,000/month)

What You’ll Do:

• Own Issues from Start to Finish: Investigate, diagnose, and solve complex operational problems—escalating only with thorough root cause analysis.

• Apply Deep System Thinking: Understand how a single change impacts the entire system—tracing issues across modules, code snippets, logs, and merchant workflows.

• Read and Interpret Code: Dive into relevant sections of code or scripts (mostly Python) to pinpoint issues, confirm assumptions, and identify root causes.

• Improve Processes & Workflows: Spot patterns, initiate process enhancements, and collaborate with Product to reduce recurring issues.

• Drive Projects & Outcomes: Plan and manage smaller-scale projects or initiatives that streamline merchant operations, ensuring clear timelines and deliverables.

• Collaborate & Communicate: Build strong internal partnerships—working closely with engineering, product, and ops—and provide clear, concise updates to merchants.

• Lead & Execute as a Manager of One: Take ownership of the new and unassigned queue. Proactively manage priorities, ensure SLAs are met, and hold peers accountable.

• Document & Scale Knowledge: Turn solutions into repeatable frameworks and knowledge-base articles that accelerate future resolutions.

Requirements

We’re Looking for Someone With:

• 2+ Years of Experience in SaaS, Supply Chain, or Consulting.

• AI & Prompt Engineering skills – comfortable leveraging modern AI tools to streamline problem-solving and gather insights

• Strong critical thinking & problem-solving – you excel at breaking down complex issues and connecting the dots

• Excellent communication – superior command of English to serve North American and UK customers

• Proven project management ability – organising tasks, managing timelines, and delivering results

• Leadership mindset – taking initiative, maintaining accountability, and demonstrating strong conflict resolution skills

• Eager to learn – quick to pick up new technologies, tools, and processes

Nice to Haves:

• Took courses in supply chain, accounting, finance, or operations

• Have used Shopify, Amazon Seller Central, or marketplaces

• Have worked with eCommerce merchants or understand DTC brands

You Shouldn’t Apply If:

• You’re not willing to work onsite in our Bangalore office.

• You prefer routine tasks over end-to-end ownership of solutions.

• You’re uncomfortable with fast-paced environments where accountability is high.

• You avoid digging deep into understanding problems.

• You aren’t ready to lead projects or mentor others.

About Us:

Fulfil is the modern ERP for commerce. Built to power the fastest-growing eCommerce brands, our platform brings together order management, inventory, accounting, and more, turning complex operations into a strategic advantage.

We’re trusted by brands like HexClad, Ridge Wallet, Caraway, and Resident, and backed by people who want to change the way merchant operations are run. We believe in deep work, radical accountability, and building tools that let sharp people move faster.

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What It’s Really Like to Work at Fulfil

We’re building the ERP that fast-growing eCommerce brands actually want to use, which means we’re taking on entrenched enterprise software with a small, intense team.

Big Tech and VC-backed startups are 400-horsepower engines running at 25% efficiency. They have bloated teams, endless meetings, six months to ship a feature. At Fulfil, we’re a 200-horsepower engine running at 100%. We’re bootstrapped, profitable, and growing steadily. No permission layers. No “alignment meetings” about alignment meetings. Everyone ships everyday.

The work: You’ll own meaningful problems with direct customer impact. Our customers run 24/7 operations across time zones, and when they’re launching on BFCM or scaling from $10M to $100M, they need us to move fast. That urgency flows downstream. This is high-intensity work with real consequences.

What high-intensity actually means:

• Most weeks are 45-55 hours; peak seasons (BFCM, major launches) hit 60+

• Occasional off-hours calls with our distributed team or for customer launches

• Long days (10+ hours) aren’t uncommon

• The work doesn’t pause even if we try to protect your focus time

What you get in return:

• Real autonomy over execution (we measure impact, not facetime)

• Ownership of problems that matter to real businesses

• Unlimited PTO we actually want you to use (we’d rather you rest than burn out)

• If you’ve ever felt like you’re capable of 10x more than your current environment allows you to output, that’s the gap between your potential and your actual impact. Fulfil eliminates that gap.

You’ll thrive here if: you’re the type who gets energy from building something that matters, want ownership over outcomes vs tasks, are open to receiving regular, direct feedback in public Slack channels from multiple people, and like moving fast without red tape.

This isn’t for you if: you need a strict 40-hour boundary, prefer structured oversight, or want work to be a contained part of your life.