PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.
We're looking for a Product Communications Lead to own how PolyAI's product story reaches the market. Voice AI is one of the most crowded and most overclaimed categories in enterprise software right now. Your job is to make it obvious what PolyAI actually does, why it works in production, and why it's different from the demos everyone else is shipping.
You'll build and run product communications across our core audiences: enterprise buyers (CX, contact centre and digital leaders in the Fortune 500), the technical and operator community who evaluate and deploy conversational AI, and the broader market of analysts, press and practitioners forming a view on where voice AI is going. You'll lead launches, shape product narratives, and turn genuinely hard technical work — latency, barge-in, ASR accuracy in the wild, agentic tool use over live systems — into stories that land with people who buy and people who build.
This is a hands-on role. You'll write, you'll brief, you'll sit in on product reviews, and you'll ship. It's also a foundational one: product comms doesn't exist as a discrete function here yet, and you'll define it, with room to build a team as it proves out.
You'll report to the Head of Brand, Global Web & Content Studio and partner closely with product, marketing, sales, and our leadership team.
What you'll do
You may be a good fit if you
We provide a competitive salary range for this role - which is $175,000-$200,000 base salary - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.
In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.
Benefits (US)
💰 Participation in the company’s employee share options plan
🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 Flexible PTO policy + 11 designated company holidays
📚 Annual learning and development allowance
🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
🧡 Enhanced parental leave
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment
Benefits (UK)
💰 Participation in the company’s employee share options plan
🏝 Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays
🏡 Flexible working from home policy
🌎 Work from outside of the UK for up to 6 months each year
🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge
🧡 Enhanced parental leave
🚲 Bike2Work scheme
📚 Annual learning and development allowance
🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here This document provides important information regarding how we handle your personal data throughout the recruitment journey.
The leading provider of enterprise AI agents for customer service.
PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and lifelike experiences that feel like talking to a real person.
