Job Description

The Product Champion is a subject matter expert responsible for driving growth, protecting margin, and improving customer retention for assigned manufacturer products and programs. This role partners closely with sales and marketing to:

• Grow manufacturer revenue and improve IGM
• Increase new customer conversions
• Identify and stop “leakage” (customers not on deals who qualify)
• Address declining spend and nurture long-term growth

You will train and support sales teams, analyze customer data, and lead key sales initiatives from concept through execution.

Key Responsibilities

Product & Program Ownership

• Execute Joint Business Plan (JBP), aligning on growth objectives, tracking performance, and ensuring accountability across both organizations.
• Serve as the subject matter expert (SME) for assigned manufacturer products and sales initiatives.
• Ensure sales teams are proficient in manufacturer-specific tools, systems, and selling approaches.
• Administer pricing and rebate programs and ensure compliance with MAP and manufacturer pricing/content policies.
• Collaborate with sales and marketing to manage and optimize manufacturer web positioning on ODPBS and Tech Connect.

Sales Support & Opportunity Development

• Support inside and outside sales teams on customer calls, presentations, and deal strategy.
• Review customer spend to identify:
  • Customers who qualify for deals but are not yet on them (to prevent leakage and drive growth).
  • Customers with declining supplies or category spend.
• Partner with account owners to understand reasons for declines and build plans to stabilize and grow the business.
• Identify and pursue new manufacturer-specific business opportunities with the ODP Sales team.

Initiative Leadership & Performance Tracking

• Lead sales initiatives as the SME, driving adoption and success across the field.
• Help close strategic opportunities by providing product, pricing, and program expertise.
• Track the success and failures of programs and initiatives, using insights to refine future efforts.
• Participate in team meetings to provide updates on initiatives, share new information, and gather feedback.

Trackable Metrics

• Maximize Amplify program profitability by attaining and remaining at/above 99% ink share and 93.5% toner share
• Multi Customer Big Deal – submit/assist with the submission of 10+ customers per month while aiming for a 60% win rate
• Attend and recap ISO and Field team meetings regularly to discuss programs, deals, updates, what they are hearing from customers, etc…
• Lead, with HP personnel, Power Hours and Trainings

Attributes & Qualifications

Core Attributes

• Strong organizational skills and the ability to manage multiple priorities.
• Outgoing, collaborative, and comfortable working closely with sales teams.
• Strong ability to spot anomalies and patterns in customer and sales data.
• Problem solver and quick thinker, able to develop practical, action-oriented plans.

Required Qualifications

• Bachelor’s degree in Marketing, Business Administration, Product Management, or related field.
• Experience in product management, sales, or a similar commercial role.
• Strong knowledge of manufacturer products, programs, and policies.
• Excellent communication and interpersonal skills, including the ability to train and influence sales teams.
• Analytical skills to track and report on sales programs, initiatives, and customer trends.
• Proficiency in Salesforce and related sales tools.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule:

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply:

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.