Whitbread

Product - Business Analyst

Whitbread  •  £60k - £70k/yr  •  London, GB (Hybrid)  •  1 day ago
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Job Description

Job Title: Business Analyst

Location: Chancery Lane, London (Hybrid)

Salary: £60,000 - £70,000 + Benefits

We're recruiting for a Business Analyst to join our Commercial Technology team, supporting the platforms that power the digital experience across Premier Inn and the wider Whitbread business. This role sits within the AEM (Adobe Experience Manager) Team, working at the heart of our content and digital ecosystem to help deliver customer-focused improvements across our websites and connected services.

Working alongside Product, Content, UX, Engineering and QA teams, you'll investigate business and customer needs, translate requirements into clear user stories and acceptance criteria, and help shape the delivery of solutions within a fast-paced environment.

What you'll be doing

  • Gathering, analysing and documenting business requirements for AEM and associated digital platforms.
  • Creating epics, user stories, process maps and acceptance criteria.
  • Facilitating workshops and engaging stakeholders across Product, Marketing, Content, UX and Technology teams.
  • Supporting backlog refinement, roadmap planning and delivery readiness.
  • Working closely with developers, QA and product teams to ensure solutions meet business and customer needs.
  • Supporting testing, UAT and successful delivery of change initiatives.

What we're looking for

  • Previous Business Analyst experience within digital, web, CMS or product-led environments.
  • Strong experience with Adobe Experience Manager (AEM) or a similar enterprise CMS platform.
  • Proven stakeholder management and workshop facilitation skill
  • Experience writing user stories, acceptance criteria and documenting processes.
  • Background working within Agile delivery teams.
  • Experience using Jira and Confluence.
  • Exposure to Miro and Figma would be beneficial.
  • Hospitality, travel or e-commerce experience would be advantageous but is not essential.

Why join us?

You'll be joining a collaborative, international team with a strong delivery culture, working on platforms that support millions of customer interactions across one of the UK's leading hospitality brands.

This is an excellent opportunity for someone who can quickly establish themselves within the team and make an immediate impact.

Whitbread

About Whitbread

Whitbread PLC is the owner of the UK’s favourite hotel chain, Premier Inn, as well as restaurant brands, Beefeater, Brewers Fayre, Table Table, Bar + Block and Cookhouse and Pub.

Whitbread employs more than 35,000 people in more than 1,200 Premier Inn hotels and restaurants across the UK and Germany, serving over five million customers every month.

At Whitbread we are committed to being a force for good in the communities in which we operate. Our Sustainability programme, ‘Force for Good’ is focused on enabling people to live and work well and is built around three pillars of Opportunity, Community and Responsibility.

Whitbread PLC is listed on the London Stock Exchange and is a constituent of the FTSE 100. It is also a member of the FTSE4Good Index.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Houghton Regis, Dunstable, GB
Year Founded
1742
Website
whitbreadcareers.com
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