Job Description

The Home Lending Product Transformation team is responsible for advancing Consumer and Community Banking (CCB) product operating models and mobilizing product teams to deliver initiatives at scale that align with CCB Strategic Objectives. Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Associate in Home Lending, you’ll contribute to building products and features that delight customers. You will help challenge the status quo, remove blockers with guidance, and support a culture of continuous improvement. You’ll partner closely with cross-functional teams to deliver high-quality solutions and contribute to best-in-class products.

If you are excited to learn, collaborate, and help turn great ideas into customer-focused products, we’d love to hear from you. Bring your passion for product innovation to support customer-centric development, contribute to creative solutions, and help shape what’s next through fast-paced, thoughtful execution and teamwork. Join us in redefining the future of Home Lending!

Job Responsibilities

• Define and Prioritize Product Backlog: Partner with product managers and stakeholders to gather requirements, draft user stories and acceptance criteria, and help prioritize the backlog in line with business goals and customer needs.
• Collaborate with Development Teams: Work day-to-day with engineering and design to clarify requirements, track progress, and provide timely feedback; escalate risks and dependencies to ensure increments are delivered on schedule and meet quality standards.
• Conduct User Research and Testing: Coordinate and participate in user research and usability testing; synthesize insights and recommend iterations to validate and improve features.
• Support Agile Ceremonies: Participate in and help facilitate agile ceremonies (sprint planning, stand-ups, sprint reviews, retrospectives), contributing to effective collaboration and continuous improvement.
• Monitor Product Performance: Pull and analyze product metrics and user feedback to identify improvement opportunities; propose data-driven recommendations to enhance the product.
• Communicate with Stakeholders: Prepare concise updates on progress, risks, and upcoming priorities; ensure transparency and alignment across teams and stakeholders.
• Develop Product Roadmaps: Contribute to creating and maintaining roadmaps by documenting milestones, dependencies, and timelines; ensure updates are clearly communicated to relevant partners.
• Research industry trends, competitor offerings, and emerging technologies; summarize findings to inform opportunities for innovation and differentiation.

Required Qualifications, Capabilities and Skills

• 3+ years of Product Management experience
• Customer-Centric Mindset: Demonstrates a strong understanding of customer needs and pain points, probing for root causes and using insights to inform requirements and feature prioritization.
• Product Strategy Support: Able to articulate how features align to product goals and strategy; supports senior product leaders in communicating vision and driving execution across teams.
• Data-Driven Decision Making: Comfortable using analytics and experimentation to inform decisions, measure outcomes, and iterate to improve user experience and business results.
• Technical Acumen: Solid grasp of product development fundamentals and technical trade-offs to effectively partner with engineering and ask the right questions. Hands-on experience in Scrum or Kanban practices, including backlog management and sprint planning, with a focus on timely, high-quality delivery.
• Problem-Solving Skills: Ability to distinguish root causes from symptoms, frame problem statements, and propose practical solutions that balance user needs and business objectives.
• Market and Competitive Analysis: Conducts market and competitor research; distills insights and incorporates them into roadmap inputs and product recommendations.

Preferred Qualifications, Capabilities and Skills

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience.
• Experience in user experience design and solution design.
• Proficiency with Figma, Lucid Suite, JIRA, Excel, PowerPoint, and process mapping tools.

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans