Make your impact by improving Wealth Management servicing through intuitive experiences, personalized insights, and cross-team delivery from roadmap to launch.
As a Product Associate on the J.P. Morgan Wealth Management Servicing team, you will focus on development of platform experience, digital servicing communications, personalized data insights, and client engagement capabilities for JPMorgan Chase Wealth Management clients. You will develop and refine the work team’s roadmap, develop business requirements, drive their execution, and support the products through its lifecycle in collaboration with a wide range of partners and stakeholders.
You will exhibit strong client focus, intellectual curiosity, creative problem-solving skills, strong communications acumen, and ability to prioritize and structure the work effectively to achieve a desired outcome within a specified time frame. As such, while not required, prior experience with business transformation programs / teams will be helpful. Motivated candidates with technology, design, research, or operations background are welcome to apply.
Job responsibilities
• Collaborate with a wide array of business, technology, marketing, legal, and compliance partners to continuously build, refine, and evolve the product roadmap
• Develop and maintain clear documentation of the scope, business requirements, use cases, workflows, wire-frames, and other materials as needed to support UX research, design and development
• Critically evaluate information gathered from multiple sources and ensure consistency; determine cross impacts; distinguish user requests from the underlying user needs
• Analyze and synthesize key themes from product analytics, user experience research, competitive and market analysis, and company goals to drive product planning
• Facilitate QA execution in partnership with relevant Technology and peer Product teams
• Drive the UAT execution and Production validations to ensure the delivered solution ties back to the requirements
• Support the data driven approach to product development based on inputs such as web analytics, call center data, client feedback etc
• Support the escalations and provide subject matter expertise into Production issues and incidents resolution
• Team up and work closely with peer product groups on major business initiatives requiring complex, multi-faceted solutions
• Responsible for creating and managing Epic and user stories, maintaining Jira standards, and supporting post-production release activities.
• Evangelize the US Wealth Management team's products and advance its vision and culture
Required qualifications, capabilities, and skills
• 4+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience in product deployment processes
• Fluency in Agile/Scrum framework and tools
• Familiarity with reporting tools and execution of database queries.
Preferred qualifications, capabilities, and skills
• Familiarity with Wealth Management or Banking subject domains
• Experience executing operational management and change readiness activities
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
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