This role was originally published on the 14th of May 2026.
Product Area Lead – AI & Agentic Solutions | Onboarding & KYC
ING is looking for a Product Area Lead to help shape and deliver AI and Agentic products. This role sits at the heart of one of the bank's most important areas: onboarding new clients and supporting client due diligence at global scale through advanced data, AI, and emerging agentic capabilities.
You will be part of Wholesale Banking Advanced Analytics (WBAA), a team that develops and scales AI products across Wholesale Banking. This is a global role within an international environment where product, data, technology, compliance, and business teams work closely together to create meaningful impact.
Role Profile
We are looking for an experienced and pragmatic Product Area Lead with a passion for AI and product innovation. You combine strategic thinking with hands-on delivery and enjoy working with different teams to solve complex problems and create products that deliver value.
In this role, you will be responsible for the Onboarding & KYC AI product domain. You will work closely with Product Managers, AI engineers, data scientists, UX specialists, compliance experts, and business stakeholders to build scalable AI and Agentic solutions that support client onboarding and due diligence processes across Wholesale Banking.
You will support and develop a team of Product Managers and help multiple squads work towards shared goals and outcomes.
This role reports directly to the Tribe Lead Wholesale Banking Advanced Analytics.
About the Department
Wholesale Banking Advanced Analytics (WBAA) develops AI and Agentic products that create value for ING's Wholesale Banking clients and the bank itself.
With approximately 100 engineers, data scientists, UX designers, and product managers, WBAA combines a strong delivery track record with a culture of collaboration, learning, and innovation.
What You Will Do
Shape the product vision and direction for the Onboarding & KYC AI domain.
Translate business needs, regulatory requirements, and user insights into clear priorities, roadmaps, and delivery plans.
Partner with engineering, data, UX, and business teams to deliver impactful AI and Agentic solutions.
Coach and support Product Managers and help teams grow and succeed.
Oversee budget planning, resource allocation, and product priorities.
Define success measures and track product outcomes.
Build strong relationships across Compliance, Risk, Operations, Technology, and Wholesale Banking.
Share knowledge and contribute to AI product best practices across ING.
How to Succeed at ING
We hire people for their potential, mindset, and ability to work together to achieve meaningful outcomes.
The ideal candidate brings:
10+ years of experience in Product Management, Product Delivery, or Product Leadership roles.
Experience managing Product Managers and supporting their growth, or extensive experience owning the delivery of complex products, platforms, or product portfolios.
Experience working with AI, Data, Analytics, or Digital products.
Strong stakeholder management skills and the ability to build alignment across a complex organisation.
Experience working with international and cross-functional teams.
Master's degree in a technical, analytical, or business-related field.
Experience in KYC, Financial Crime, Risk, or Analytics is a plus.
Experience with AI and Agentic solutions is a plus.
Not the perfect match?
At ING, you'll have the opportunity to work on innovative AI products that make a real difference for our clients and colleagues. You'll be part of a diverse and international team where collaboration, learning, inclusion, and personal growth are highly valued.
We encourage applications from candidates with different backgrounds, experiences, and perspectives. If you are excited about this role but don't meet every requirement, we would still love to hear from you.
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. (opens in new window)
The benefits of working with us at ING include:
25-28 vacation days depending on contract
Pension scheme
13th month salary
8% Holiday payment
Hybrid working
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
Curious about how ING empowers people and businesses to move forward?
Discover what we do and what we can offer you (opens in new window)
Questions?
Please visit our Frequently Asked Questions (opens in new window)section to find some answers on questions you might have.
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
