As a technology-enabled and digital-led bank, advanced analytics and AI are at the core of ING’s transformation. The emergence of Agentic AI—enabling intelligent, autonomous systems capable of reasoning and execution—represents a fundamental shift in how core banking processes can be designed and operated.
Within this context, the Head of Agentic AI is responsible for driving the strategic design, development, and scaling of agentic AI capabilities across the COO and Retail domains, with a strong focus on core businesses such as Mortgages, FCFP, Lending, Business Banking. The role focuses on building next-generation intelligent systems that enhance operational efficiency and enable improvements in productivity, speed, and customer experience.
By leading a portfolio of transformative generative and agentic AI initiatives, this role delivers bank wide impact on process optimization, cost efficiency, growth, and scalability across end-to-end value chains. The Head of Agentic AI ensures solutions are robust, accurate, and aligned with ING’s broader digital transformation and growth ambitions, while actively shaping the bank’s position in this rapidly evolving domain.
The Head of Agentic AI plays a critical role in positioning ING at the forefront of agentic AI innovation by translating emerging technological capabilities into scalable, bank wide solutions.
Operating across global domains and stakeholders, this role drives the formulation and implementation of the Agentic AI strategy, ensuring alignment with ING’s growth ambitions and enabling more efficient operations across key business areas. The role requires continuous alignment between business priorities, technological evolution, and regulatory constraints.
By contributing to the transition towards an analytics-driven organization—with agentic AI delivery at its core—the role enables structural improvements in productivity, cost efficiency, and customer experience. At the same time, the role acts as a leading expert within the ING Data & Analytics organization, guiding how agentic AI is designed, positioned, and scaled across the bank.
As Head of Agentic AI, you are responsible for:
We are looking for an expert leader with a strong combination of deep domain expertise, strategic vision, and execution capabilities:
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:
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ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
