Job Description

About Us

Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry.

Alfa Laval is looking for a passionate Product and Application Engineer who will be based in Pune, India!!
Alfa Laval India Middle East and Africa has a strong ambition to become world-class in terms of service quality delivering superior customer experience. We offer a challenging, exciting, and rewarding position in a highly dynamic and interesting organization.

As a Product & Application (P&A) Engineer in the Ocean Division you will be technical advisor and product advocate, actively driving and managing the technology evaluation stage of the sales process. You will play a pivotal role in supporting customers and internal teams with expert guidance, ensuring the optimal selection and application of Alfa Laval solutions. Your expertise will support customers in optimizing their vessel operations, ensuring compliance with international marine regulations, and achieving operational excellence.

Who you are?

As an integral member of our team, you will play a pivotal role, focused on supporting customers with Alfa Laval equipment in effort to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction throughout the sales process. You are motivated by customer relations, results, continuous improvement, and have excellent people and communication skills.

• Prepare Estimations / Proposals for Repair & Reconditioning, Upgrades, and Value-Added Services for Alfa Laval equipment’s. Coordination on the service execution, documentation, inspection arrangements & delivery instructions.
• Collaborate proactively with Service, Sales and Field Service teams to ensure successful implementation of value-added services for marine customers.

• Directly support and be the primary technical contact for customers, making visits (physically or virtually), meetings and interactions with customers focusing on product presentations to offer a customized and willing value proposition.
• Lead and support the selection of the appropriate equipment and quotation process for customer projects, ensuring technical accuracy and alignment with customer needs.
• Act as local champion during the launch of new service products.
• Be a visible technical expert both virtual and in person, troubleshooting complex technical issues, discussing Product & Application solutions, and promoting the Alfa Laval brand within the industry.
• Take responsibility and ownership of the job independently with liaising with technical team, sales team and the customer for the execution and successful completion of the job/ project.
• Quote, document preparation & execution of project orders involving upgrades & obsolete supplies involving group companies, local & international suppliers and sub-contractors.
• Use OneCRM and other digital tools consistently to support sales processes, decision-making, and lead generation.

• Ensure adherence to business principles and governance within your area of responsibility.
• Analyze data from connected equipment to identify reliability issues and recommend improvements.
• Demonstrate the ability to learn and utilize multiple Alfa Laval information technology systems.

Knowledge

• Strong product knowledge and/or application experience with separators, gasketed Heat exchangers, freshwater generators and marine environmental solutions
• Excellence in customer interaction and engagement; fluent verbal and written communication skills in English.
• Ability to use and learn Service digital tools and CRM systems.
• Proactive, service-minded, and strong in customer care. Ability to provide fast and effective customer support.
• Well-developed interpersonal skills and an ability to work with international colleagues.
• Proven troubleshooting and problem-solving skills.
• Strong working knowledge of Microsoft Office and Windows; Electrical troubleshooting.

Qualification & Experience

• Marine or Mechanical Engineering graduate.
• Up to 5 years’ experience in a similar position within the marine or ocean industry, and up to 10 years of total professional experience.
• Marine sailing experience is preferred.

The location

The position is based in Alfa Laval's corporate office at Pune, India.

Why Alfa Laval
- You will join a highly motivated and skilled team and work in a challenging, fast moving and developing business.
- We offer you an interesting and challenging position in an international, open, and friendly environment where we help each other to develop and create value for our customers.
- Exciting place to build a global network with different nationalities to mingle and to learn.

If you consider yourself qualified for the position, please apply.

Note -

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply for Plyometrics assessments, and upon application you will be invited to play the assessment games.