Product & Innovation Manager
Barbican, London | Hybrid Working | Commercial | Permanent | Full Time
Competitive salary available, depending on experience
37.5 hours per week
As our Product & Innovation Manager, you will play a key role in delivering Nuffield Health’s purpose to build a healthier nation by designing, developing, and evolving customer-centric products, services, and propositions. With a focus on Primary Care and Corporate offerings, you’ll ensure seamless, high-quality customer journeys across all Nuffield services, from initial engagement through to outcomes and follow-up care, creating integrated pathways that meet the needs of consumers, employees, and clients.
As our Product & Innovation Manager you’ll:
Interpret customer needs using insights and market research to shape current and future products and services
Design and develop individual and bundled propositions aligned to different customer segments and improved health outcomes
Define and evolve a clear product and services catalogue with measurable KPIs aligned to strategic objectives
Build strong internal and external relationships to stay ahead of trends in Primary Care, corporate healthcare, and wellbeing technologies
Develop clear, consistent product requirements and robust business cases to support investment and prioritisation decisions
Collaborate cross-functionally to ensure high clinical standards, excellent execution, and market-leading customer experiences
Ensure seamless, high-quality customer journeys across all touchpoints, including digital, in-person, and referral pathways
Establish and manage partnerships, including supporting contract negotiations and aligning with commercial and strategic goals
To succeed as a Product & Innovation Manager you’ll bring:
Proven experience in product/service design and innovation within a complex, transforming organisation
Strong stakeholder management, influencing, and communication skills at all levels
Good understanding of healthcare trends, Primary Care services, and emerging technologies
Commercial acumen with the ability to develop profitable, sustainable product portfolios
Excellent analytical, conceptual thinking, and problem-solving capability
Resilience, leadership capability, and the ability to navigate ambiguity and drive outcomes
Strong relationship-building skills with internal teams, partners, and clients
Collaborative, outcome-focused approach with a clear understanding of Nuffield Health’s strategic direction
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.
At Nuffield Health, we take care of what’s important to you.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
Apply today… It starts with you.
Welcome to Nuffield Health, the UK’s leading not-for-profit healthcare organisation*.
As a not-for-profit with no shareholders, we invest all our income back into our family of award-winning 37 hospitals, 114 fitness and wellbeing clubs, healthcare clinics, over 200 workplace wellbeing services, as well as developing flagship collaborations supporting our communities – all to realise our vision to build a healthier nation.
What makes us unique is our unrivalled award winning and industry leading network of health and wellbeing services. Only Nuffield Health has the wide-ranging expertise to provide connected care. We attract some of the best people in their specialist fields, who take a personalised approach so we can provide the best possible care and support now and in the future – wherever they are on their journey. All for the public benefit. So, it’s no surprise that we’re trusted by the NHS, Private Medical Insurers, employers and the general public to provide exceptional health and wellbeing services to the nation.
We’re committed to our vision of building a healthier nation.
Welcome to Nuffield Health. Specialists in you.
* Nuffield Health is a Registered Charity. Our objective is to advance, promote and maintain health and healthcare of all descriptions and to prevent, relieve and cure sickness and ill health of any kind, all for the public benefit. Registered Charity Numbers 205533 (England and Wales) and SC041793 (Scotland).
