Job Description

General Information

Job ID

35277

Location

Bangalore, India

Work Types

Full Time

Categories

Information Technology

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About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

Discover the Role

The Product Analyst – Service Management Tool (SMT) is responsible for supporting the development and continuous improvement of TMF Group’s internal SMT platform.

This role bridges product, data, and business operations, ensuring:

• Accurate service scoping
• Strong governance
• Efficient commercial execution

The analyst works closely with multiple global stakeholders to ensure the tool remains reliable, user-friendly, and a single source of truth for service and catalogue data.

Key Responsibilities

1. Product & Requirements Analysis

• Gather and analyse business and technical requirements
• Convert requirements into user stories, use cases, and acceptance criteria
• Support backlog refinement and prioritisation using insights

2. Service Scope & Data Analysis

• Analyse service scope data and country-specific variations
• Identify gaps, inconsistencies, and improvement areas
• Ensure SMT maintains accurate and high-quality catalogue data

3. Stakeholder Collaboration

• Act as a link between business teams and product/technology teams
• Conduct workshops, UAT sessions, and feedback discussions
• Ensure outputs meet pre-sales and commercial contract needs (MSAs/SOWs)

4. Reporting & Insights

• Track usage, adoption, and data quality metrics
• Create dashboards and KPIs
• Provide insights for product and process improvements

5. Delivery & Change Support

• Assist with Agile processes (sprint planning, release readiness)
• Support UAT coordination
• Prepare training materials and documentation
• Monitor post-release feedback and improvements

Key Requirements

Experience

• Background as a Product Analyst / Business Analyst
• Experience with enterprise or digital platforms
• Exposure to service-based or outsourcing environments

Skills

• Strong analytical and data interpretation skills
• Ability to work with structured data and catalogues
• Knowledge of data governance and quality improvement

Stakeholder & Communication

• Excellent documentation and stakeholder management skills
• Experience working in global, multi-country teams
• Strong written and verbal communication

Technical & Process Knowledge

• Familiarity with Agile / Scrum methodologies
• Understanding of commercial processes, service catalogues, and scope management

What’s in it for you?

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

• You’ll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.

A supportive environment

• Strong feedback culture to help build an engaging workplace.
• Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
• At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Other Benefits

• Anniversary & Birthday Leave policy
• Be part of One TMF
• Paternity & Adoption leaves
• Salary advance policy
• Work flexibility – Hybrid work model
• Talk about growth opportunities (we invest in talent)
• Well-being initiatives

We’re looking forward to getting to know you!