Job Description

Classification: Contract

Contract Length: 12-24 Months

The Product Analyst / Consulting-Level will be part of the team Remotely The Product Analyst for Support Services Applications serves as subject matter expert and connection point between business stakeholders, vendor, and IT support for applicable technologies. The scope of applications included for this role include both existing and yet-to-be defined products. The product analyst’s main responsibilities include requirement gathering, application support and issue resolution, and product improvement.

It is required that candidates maintain valid, active Registered Dietitian (RD/RDN) status with the Commission on Dietetic Registration (CDR).

This role requires occasional travel. During product go-lives, this position requires travel to be onsite at that hospital’s go live for 5 days (Mon-Fri). One can expect zero travel for 3-4 months and then have a 3-4 month period where they are travelling for one week of the month. Travel could include, but is not limited to, Utah, Idaho, Florida, Texas, and North Carolina.

Responsibilities

• Research and troubleshoot operational issues
• Develop product requirements
• Develop and maintain SLAs, ISAM, data extracts, and other application support
• Analyze product data to identify trends and make recommendations for product improvement
• Maintain stakeholder relationships and make recommendations for solutions
• Participate in complex projects supporting technology initiatives- including design and development, implementation, training, etc.
• Execute project work and ensure customer service excellence

Requirements

• 5-10+ years relevant work experience
• Must hold and maintain valid, active Registered Dietitian (RD/RDN) status with the Commission on Dietetic Registration (CDR).
• Bachelor’s degree preferred
• Occasional travel: Position requires travel from time-to-time. Candidate must be willing to travel for one week at a time as needed.
• Ability to operate within a matrixed organization
• Familiarity with various delivery processes- SCRUM, Agile, etc.
• Experience with clinical, hospitality, or supply chain applications
• This role requires strong written and verbal communication skills. The product analyst will be responsible for communicating with a variety of audiences and must be comfortable presenting.
• The product analyst must have a strong sense of accountability and be self-motivated. This individual must work well in a team-based, collaborative environment and be comfortable both giving and receiving direction.
• This individual should have a strategic mindset, stay abreast of current technology trends, and be committed to product/process improvement.