Job Description

Securiport LLC is a U.S. company based in Reston, VA, specializing in the design and implementation of passenger biometric recognition, immigration processing, and intelligent information reporting and management systems based on advanced technological solutions. Securiport provides complete immigration processing solutions and analytics to help maintain border security. Services include technical analysis, design, implementation, and maintenance of Securiport’s software solutions, training, and technical support to field operations.

We are seeking a dynamic and experienced Bilingual Product Analyst (English/Spanish) to join our growing team. As a key member of the Product Management Department, you will work closely under the direction of the Director of Product Management to define business and functional requirements for user-friendly applications, focusing on optimizing adoption rates and enhancing our software products. The ideal candidate will possess a strong background in software development, excellent analytical skills, and a passion for delivering high-quality products that meet customer needs. The candidate is expected to develop and communicate a product vision to internal and external stakeholders.

This role requires professional fluency in both English and Spanish, as the Product Analyst will regularly engage with Spanish-speaking customers, government stakeholders, partners, and cross-functional teams across international operations.

Responsibilities and Objectives

The Product Analyst will be responsible for the following:

• Conduct in-depth analysis of software products based on gathered user feedback, market trends, and competitor offerings.
• Collaborate with cross-functional teams to gather functional and non-functional requirements.
• Elicit, document, and prioritize product requirements and specifications.
• Develop features and user stories with detailed acceptance criteria.
• Maintain and update user guides.
• Ensure traceability from high-level requirements to software specifications and test cases.
• Conduct market and customer research to inform product direction.
• Review feature requests and operational issues, prioritizing them for releases.
• Collaborate with Software Developers and QA Engineers to ensure clear understanding of business needs, user expectations, and jointly troubleshoot any arising issues.
• Create application and data workflow diagrams.
• Communicate priorities and status to internal stakeholders.
• Collaborate with customers to understand requirements and address issues.
• Work with internal stakeholders to clarify requirements and ensure alignment of product delivery.
• Facilitate resolution of requirements conflicts between stakeholders.
• Deliver high-quality work while operating as a team player.
• Identify areas for improvement and contribute to solutions.
• Provide training to staff on requirements gathering, analysis, and review.
• Serve as a bilingual liaison between English-speaking and Spanish-speaking stakeholders, ensuring clear communication of business requirements, product updates, and operational needs.
• Facilitate meetings, workshops, training sessions, and product demonstrations in both English and Spanish as required.
• Translate, review, and validate business, functional, and technical documentation in English and Spanish to support global product initiatives.
• Support international deployments and operational teams by communicating product requirements and resolving
• ssues across multiple regions.
• Other projects as assigned by the Director of Product Management and/or COO.

Requirements

• Support the long-range direction of the product department function.
• Direct the design, management, and support the implementation of applications and systems in Operations.
• Monitor and analyze technology and trends that could improve the company's products and performance.
• Establish technology standards and communicate technical information to the organization.
• Keep an updated risk management report with all the Operations and implementations, including mitigation, probability and impact.
• Keep updated a general plan of development and ongoing implementations for the different developed products.
• Monitor queue to ensure that all necessary orders and requests are checked and released on time.
• Create and facilitate efficient and cost-effective solutions and analyze systems specification to meet business requirements.

Skills

• Experienced in system design, analysis, and requirements gathering.
• Knowledge of key elements of effective software requirements and specifications.
• Great knowledge of IT processes and willingness to constantly update knowledge.
• Inbuilt ability to multi-task, working on more than one issue simultaneously.
• Strong character under pressure with excellent work ethic and professionalism.
• Self-starter; resourceful.
• Strong sense of responsibility and ownership.
• Effective communicator with excellent written and verbal communication skills; good listener with strong interpersonal skills.
• Excellent presentation skills with demonstrated ability, experience, and presence to credibly engage a wide range of stakeholders including clients and potential clients.
• Must be authorized to work in the U.S. with English as main language; ability to travel internationally as required.
• Professional fluency in both English and Spanish (written, verbal, and presentation skills required).

Required Education, Certifications/ Licenses, Related Experience

• Advanced degree in Computer Science, Information Systems, Engineering, Business Analysis, or a related field, plus 5+ years of relevant IT/Product Management experience; or 8+ years of relevant experience with a Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• Demonstrated professional experience communicating, presenting, facilitating meetings, and managing documentation in both English and Spanish.
• Experience working with software product development lifecycles, Agile methodologies, and requirements management processes preferred.
• #LI-NA1

Securiport is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Securiport is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.

Disclaimer: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position at the time this job description was written. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. This document does not create an employment contract, implied or otherwise, and all employees in this position are employed “at-will.”