Job Description

What you will do

• Develop detailed expertise in ClaimShop workflows, Pricing Services capabilities, supported use cases, data inputs, pricing logic, outputs, configurations, integrations, and customer operating models.
• Partner with the Product Manager to translate product strategy and roadmap priorities into executable discovery, requirements, backlog, validation, release, and adoption activities.
• Gather, analyze, document, reconcile, and validate business, functional, data, reporting, integration, configuration, and workflow requirements from customers and internal stakeholders.
• Lead detailed discovery sessions to understand how customers submit and use claims and reference data, apply pricing methodologies, evaluate results, support estimates, and incorporate pricing outputs into operational and decision-support workflows.
• Translate discovery findings into well-defined epics, features, user stories, acceptance criteria, pricing and processing rules, process flows, field-level data mappings, error and exception requirements, and supporting documentation.
• Participate in backlog refinement, sprint planning, product demonstrations, release readiness, and retrospective activities.
• Collaborate with Engineering, Quality Assurance, Architecture, Data, Analytics, and User Experience teams to clarify requirements, resolve questions, evaluate tradeoffs, and support scalable, maintainable solution design.
• Perform impact analysis for customer requests, defects, data-source changes, pricing-content changes, integration dependencies, and platform changes across ClaimShop and Pricing Services.
• Support Implementation and customer-facing teams during solution design, onboarding, configuration, file or API integration, test-data preparation, pricing validation, deployment, and post-launch stabilization.
• Validate end-to-end behavior using representative scenarios, including claims and reference-data inputs, data transformations, service mappings, pricing logic, configuration rules, exceptions, outputs, and downstream consumption of results.
• Analyze enhancement requests, customer feedback, support trends, pricing discrepancies, data-quality findings, processing exceptions, and product usage to identify root causes, recurring needs, and opportunities for prioritization.
• Create and execute product-level validation and user acceptance test plans with traceable scenarios, expected pricing results, boundary and exception cases, defect clarification, regression coverage, and release signoff evidence.
• Create release notes, configuration and workflow guidance, internal enablement materials, implementation handoffs, known-limit documentation, and customer-facing feature summaries.
• Support Sales and Solution Consulting with discovery, demonstrations, solution validation, response development, dependency identification, and effort assessments when requested.
• Partner with product, data, analytics, and AI teams to improve pricing accuracy, data quality, automation, processing performance, result explainability, exception handling, and workflow efficiency.
• Support modernization, integration, and migration initiatives involving ClaimShop, Pricing Services, claims data, pricing content, customer configurations, interfaces, and related platform capabilities.