Job Description

Product Analyst

Job #:
req37299 Organization:
World Bank Sector:
Information Technology Grade:
GE Term Duration: 3 years 0 months Recruitment Type:
Local Recruitment Location:
Washington, DC,United States Required Language(s): Preferred Language(s): Closing Date:
7/7/2026 (MM/DD/YYYY) at 11:59pm UTC

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch-reload=9&v=VTFGffa1Y7w

Unit Context

Business Unit Overview: Digital Workplace Experience (ITSDX)

The ITS Digital Workplace Experience unit (ITSDX) delivers end-user technology products and services for WBG's global workforce of approximately 30,000 users across more than 100 countries. The unit is accountable for device lifecycle management, AV/VC ecosystems, and live event production, and for governing the experience quality of those services through experience level agreement (XLA) frameworks and user experience measurement. Products and services include corporate PCs, printers, and mobile devices; Audio Visual & Video Conferencing (AV/VC) systems; and live AV/VC production for high-profile organizational events.

Role Purpose:

The Product Analyst is responsible for analyzing market trends and device product performance to inform strategic decision-making within the organization. With guidance, this role collaborates with cross-functional teams to gather business requirements, assess processes, deliver data-driven recommendations to support strategic decision-making within the organization and enhance product offerings and build product design and lifecycle workflows. The Product Analyst also monitors key product performance indicators, provides action insights and drives continuous improvement.

Duties and Accountabilities:

• Perform device lifecycle product activities for PC, Mobile and Print including procurement, system design, inventory management, logistics, and disposal

• Bring innovation through Ideation, pilot and implementation of new products and services in PC, Mobile and Print product streams.

• Enhance business value of ITSDX products by automating provisioning and logistics processes.

• Serve as the subject matter expert for ITSDX service and product leads, HQ and CO TS Staff

• Configure vendor systems in support of automated B2B transactions, automated delivery receipt confirmation, and relevant data feed from vendor systems into WBG systems

• Create and manage modern inventory management processes for PC, Mobile and Print

• Creation and enhancement of XLA based product satisfaction criteria, management and issue remediation

• Escalate systematic blockers promptly as necessary to ensure high productivity and compliance with delivery commitments

• Write and update standard operation procedures for relevant products and services

• Identify and resolve complex productivity blockers and streamline operations with a special focus on automation and efficiency gains

• Demonstrate innovative thinking for product and process enhancement, together with usable test scenarios and measurable outcomes

• Thrive while working under pressure in a busy environment, and dealing sensitively in a multi-cultural environment, all while building effective working relations with clients and colleagues

Selection Criteria

• Bachelor’s or
Master’s degree with 2 years of experience or equivalent combination of
education and experience (for example, in the IT field: Bachelor’s Degree
with a minimum of 1 year of related work experience).

• Experience in Windows and PC, iOS and iPhones, iPadOS and iPads, Print systems. MacOS experience is a plus.

• Experience in request, problem, and incident management systems, inventory management, vendor relationship management, data scrubbing and related analytics

• Proficiency in written and verbal communication, focused on customer service and conflict resolution

• Ability to diagnose and resolve complex problems independently, as well as in collaboration within a team

• Proficiency with IT service management platforms such as ServiceNow

• Proficiency with Microsoft 365 applications

• Excellent customer service, technical, and analytical skills

• Sharp focus on product vision

• Experience with the SAFe Lean-Agile Framework

• Flexible availability, including weekends and public holidays to meet operational demands.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.