Job Description

Are you a fast learner who is fascinated by technology?

Do you like collaborating across teams to deliver operational excellence?

Join our Product Experience Team!

We're looking for a Product Analyst to help us understand how customers experience our cloud platform. Partnering with internal teams, you'll work with product usage data, in-app behavioral analytics, and customer journey instrumentation to surface insights that shape how we build, onboard, and grow. We are focused on delivering operational excellence while working in an energetic environment.

Be part of improving our customer experience!

This role sits at the intersection of product management, data engineering, and customer experience. It creates value by translating raw signals into decisions.

As a Product Analyst, you will be responsible for:

• Partnering with product teams to define what "good experience" looks like and how to measure it
• Building and maintaining dashboards in tools like Pendo, Tableau, or similar, and using the data to help answer questions and drive our business forward
• Instrumenting new product surfaces by working with engineers to define event taxonomies, validate tracking, and ensure data quality
• Analyzing funnels, retention curves, and feature adoption to identify friction points in the customer journey
• Contributing to our experience metrics framework and helping establish analytics standards across the product organization

Do what you love

To be successful in this role you will:

• Have analytics experience, ideally in a B2B SaaS or developer-focused product environment
• Be comfortable navigating and working with large datasets
• Have experience with product analytics platform (Pendo, Amplitude, Mixpanel, Heap, FullStory, or equivalent) and understand event-based instrumentation and measurement
• Have excellent written and verbal communications skills to communicate findings clearly to both technical and non-technical audiences
• Be a good team player, able to collaborate, prioritize, and solve problems in a fast changing environment
• Have experience with cloud infrastructure products, developer tooling, or APIs - would be an asset
• Have familiarity with Python or R for deeper analysis; and exposure to A/B testing frameworks - would be an asset

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security Neutralizing threats before they ever reach your data.
Content Delivery Scaling the world's biggest moments without a glitch.
AI Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!