Job Description

Who We AreInsurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed.We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise.While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurityWhat’s In It For U

• Work Where You Thrive:Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative
• Generous Time Off Our leadership believes in taking the time you need when you need it.
• Day One Health Benefits + Employer-Matched Retirement Savings You might think these are table stakes, but we know these matter to you.
• More Than Just Core Values Our values are fundamental in how we attract, train, and retain top talent.
• Award-Winning Onboarding Program We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.
• Real Career Growth Opportunities We love to promote from within with over 25% of our open roles filled through internal applicants on average.
• Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.
• Insurity Podcasts: Explore podcasts from our Learning & Development team for deeper insight into Insurity products, company innovation, and the business as a whole.
• Continuous Learning Opportunities Own your development with your own LinkedIn Learning and Kaplan licenses.
• Employee Referral Bonus Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus.

Insurity’s Next Product Analyst

This role is responsible for triaging incoming tickets, providing day-to-day customer support, troubleshooting low- to medium-complexity issues, and ensuring accurate updates in workflow and customer-facing systems. The position also coordinates data maintenance activities, escalates issues appropriately, assists with root-cause analysis, contributes to knowledge sharing, and supports continuous improvement efforts to enhance service quality and reduce support dependency. In addition, the role requires collaboration across teams, customer and third-party communication, occasional training support, and flexibility to work across multiple time zones and outside normal business hours as needed

What Our Product Analyst Will Do

• Support customers and product operations by triaging incoming tickets

• The role provides day-to-day support and troubleshoots low to medium complexity customer issues and requests.

• A Product Analyst keeps the workflow management system and customer-facing tools updated with the latest ticket information.

• The role executes and coordinates known data maintenance scripts with the appropriate teams and escalates issues based on established procedures through to resolution.

• A Product Analyst contributes to the knowledge base, assists with functional root-cause analysis of incidents, and supports customer self-service tools.

• The role is expected to contribute continuous improvement ideas that reduce low-value support demand, improve quality, and improve service levels.

• Assist with ad-hoc training for customers, internal users, and new employees when needed, and is expected to stay current on industry trends, best practices, and current products offered.

Who We’re Looking For

• 2 to 4 years in a support, development, or consultancy environment.
• Bachelor’s degree in related field (Equivalent work experience may be
  considered)

Thank you for your interest in Insurity!Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.