Job Description

About DrFirst

For 25 years, DrFirst has empowered providers and patients to achieve better health through intelligent medication management. We improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions that enhance prescription access, affordability, and adherence. Our solutions help 100 million patients a year and are used by more than 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S. This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. Here you'll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by a few companies. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, care about working with smart colleagues; we want to talk to you!

We are looking for a detail-oriented Product Analyst to support our ePrescribing team. This is a hands-on execution role that will handle the day-to-day operational aspects of product development. The ideal candidate thrives in a fast-paced environment, excels at process management, and has a passion for healthcare technology. This role is critical to ensuring smooth product delivery and maintaining high-quality standards throughout the development lifecycle.

What you will work on

Requirements Management & Documentation

• Write detailed user stories, acceptance criteria, and technical requirements based on product manager guidance
• Maintain and organize the product backlog, ensuring all requirements are clearly documented and prioritized
• Create and update product documentation including feature specifications, user guides, and process documentation
• Collaborate with UX team to ensure requirements align with design specifications

Backlog Grooming & Sprint Management

• Facilitate backlog grooming sessions with engineering teams to refine user stories and estimate effort
• Break down large features into manageable development tasks and ensure proper story sizing
• Coordinate sprint planning activities and ensure development teams have clear, actionable requirements
• Track and report on sprint progress, identifying blockers and ensuring timely resolution

Bug Triage & Issue Management

• Triage incoming bug reports and feature requests, categorizing by severity and impact
• Work with QA team to reproduce issues and document detailed bug reports
• Prioritize bug fixes based on customer impact and business priorities
• Maintain issue tracking systems and ensure proper workflow management

Release Management & Coordination

• Coordinate release planning activities across development, QA, and operations teams
• Manage release documentation including release notes, deployment guides, and rollback procedures
• Track feature delivery against release timelines and communicate status to stakeholders
• Support post-release activities including monitoring and issue resolution

Support Team Collaboration

• Serve as liaison between product team and customer support, providing technical guidance on product features
• Analyze support tickets to identify product improvement opportunities and recurring issues
• Create and maintain support documentation and troubleshooting guides
• Escalate critical customer issues to appropriate development teams

Data Analysis & Reporting

• Generate regular reports on product metrics, release progress, and team performance
• Analyze user feedback and support data to identify trends and improvement opportunities
• Create dashboards and visualizations to communicate key insights to stakeholders
• Support A/B testing and feature validation activities

Qualifications

Education:

• Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field

Experience:

• 3-5 years of experience in product management, business analysis, or similar role
• Experience with ePrescribing systems, electronic health records, healthcare technology, or pharmacy systems preferred
• Familiarity with NCPDP SCRIPT Standard, and claims adjudication processes highly desired
• Previous experience with agile development methodologies and tools

Technical Skills:

• Proficiency with project management tools (Jira etc...)
• Experience with documentation tools (Confluence etc...)
• Strong Excel skills for data analysis and reporting
• Understanding of software development lifecycle and testing processes
• Familiarity with AWS ecosystem and cloud-based development workflows preferred
• Knowledge of healthcare ePrescribing and interoperability standards (NCPDP SCRIPT, HL7, FHIR) preferred
• Understanding of pharmacy claims processing and adjudication workflows

Analytical Skills:

• Strong attention to detail and organizational skills
• Ability to analyze complex requirements and break them into actionable tasks
• Experience with data analysis and creating meaningful reports
• Problem-solving mindset with ability to identify root causes

Communication:

• Excellent written and verbal communication skills
• Ability to work effectively with technical and non-technical stakeholders
• Experience facilitating meetings and presenting to diverse audiences
• Strong interpersonal skills for cross-functional collaboration

Mindset:

• Process-oriented with focus on execution and delivery
• Comfortable working in fast-paced, changing environment
• Customer-focused with understanding of user needs
• Detail-oriented with commitment to quality

Physical Requirements

• 90% Desk work
• 10% Remote meetings with internal teams and occasional customer calls

#LI-GF1 #LI-Remote

Benefits

• Competitive compensation, with a base salary of $80,000 - $90,000 (Exact compensation may vary based on skills and experience)
• Eligible for a Discretionary Performance-based bonus
• Medical, dental, and vision insurance
• 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
• HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year
• 100% company paid short and long-term disability, AD&D, and group life insurance
• Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days
• Employee Assistance Program
• Continuing Education funds up to $1500 annually for eligible programs after 1 year of service
• Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances

DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone can thrive, no matter where they log in from. Check out our approach to remote work https://drfirst.com/company/about-us/careers/.

Our recruitment process at DrFirst is straightforward and secure. You will only be contacted by our recruitment team through an official @drfirst.com email address. We will never ask you for payment or sensitive personal information, such as your social security number or banking details, at any stage of the hiring process. Additionally, we will not request that you purchase equipment or accept e-checks or checks for deposit. If you encounter any communications claiming to be from DrFirst that seem suspicious, please contact our recruitment team directly at recruiter@drfirst.com to verify the message's authenticity. Your security is important to us!

Learn more about our benefits and professional development opportunities https://drfirst.com/company/about-us/careers/the-perks/.