Job Description

Jim Pattison Subaru Northshore is seeking for a motivated, personable and customer-focused individual to join our sales team as a Product Advisor. If you strive to achieve excellence in customer satisfaction and relationship building, this opportunity is for you!

Whether you are an experienced automotive sales professional or looking to start a new career, this is an exciting opportunity to join a premium brand and build a successful future in the automotive industry. We encourage applications from individuals with experience in customer service, retail, or sales who are eager to develop their skills in a dynamic dealership environment. Training, mentorship, and ongoing support will be provided to motivated individuals who bring a strong work ethic, a positive attitude, and a passion for delivering exceptional customer experiences.

Location: Northshore Auto Mall, 809 Automall Dr, North Vancouver, BC V7P 3R8

Schedule: This is a full-time, permanent role working 40 hours per week. Due to the nature of dealership operations, flexibility to work weekends is required.

Pay Range: Commission structure.

This role reports to the Sales Manager of the dealership.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A day in the Life

As a Product Advisor, you will be responsible for guiding customers through the entire vehicle purchase journey, while delivering a premium customer experience aligned with the Subaru brand.

• Welcome and assist customers in a professional and engaging manner, both in store and through phone and online inquiries.
• Build rapport with customers to understand their needs and recommend suitable vehicle options.
• Conduct vehicle presentations and test drives.
• Present pricing, financing options, and assist in structuring deals in collaboration with management.
• Maintain accurate and consistent follow up using CRM tools to manage leads and customer relationships.
• Coordinate vehicle deliveries and ensure a seamless handover experience.
• Continuously develop product knowledge and stay up to date on OEM features, technology, and market trends.
• Contribute to team success by maintaining a positive attitude and strong work ethic.

Success in this role comes from consistent effort, strong follow up habits, and the ability to build trust with customers.

What We're Looking For

• High school diploma or equivalent required.
• Previous customer-facing experience is required.
• Mandarin speaking can be an asset
• Eligible to obtain a VSA license.
• Must be available all days of the week, including evenings and weekends. Shifts will average 40 hours per week.
• Strong work ethic with a high level of energy and motivation to succeed.
• Excellent communication and interpersonal skills.
• Customer focused mindset with the ability to build rapport and trust.
• Highly organized with the ability to multi task and follow up consistently.
• Positive attitude and willingness to learn in a fast-paced sales environment.
• Previous sales or customer service experience is a strong asset, but not required.

What We Offer

• Competitive compensation plan with commission and bonus opportunities.
• We have premium products with highly effective prices at our high-volume location.
• Career growth opportunities within a large and well-established automotive group.
• Manufacturer and in-house training are provided.
• Exclusive access to vendor promotions, offers and purchase programs.
• Recognition and rewards program.
• Comprehensive benefits package.
• Amazing colleagues, great working environment, and a team building culture!

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.